Beyond RPA: Intelligent Process Automation

By William Smith
Robotic process automation (RPA) in its modern form seems as if it has only just arrived. The gist of the technology is that, unlike previous forms of a...

Robotic process automation (RPA) in its modern form seems as if it has only just arrived. The gist of the technology is that, unlike previous forms of automation which ran in the back-end of a system, RPA allows for robots to interact directly with human-targeted graphical user interfaces (GUIs). By watching and recording a human teacher’s inputs, RPA technology can then repeat those inputs, albeit more quickly, reliably and inputting alternative forms of data if necessary.

Already, however, a number of companies are pushing versions of this technology upgraded through the use of machine learning and AI. These solutions go by a number of names such as Intelligent Automation or Intelligent Process Automation. Here, Gigabit Magazine takes a look at three such offerings to see exactly what benefits are on offer.

SEE ALSO:

Cognizant

Cognizant advertises the platform-agnostic nature of its automation offerings, which can ‘harmonise’ with legacy systems. The company identifies automation potential in tasks across the business operation, which it says its machine learning augmented robotic process automation can provide. Cognizant offers so-called ‘Robotics-as-a-Service’ systems which can free human workers up to pursue less menial tasks in sectors such as insurance, banking, healthcare, manufacturing and more.

IBM

IBM sees the implementation of intelligent automation as heralding a future ‘collaborative workforce’ comprised of humans and machines working together. It advocates for a programme of change management to upskill workers with the ability to collaborate with robots. The company’s suite of intelligent automation services includes its Watson system, and its technologies have already been put to use in banking, shipping and in policing.

SAP

‘Intelligent Robotic Process Automation’ from SAP come as part of its SAP Leonardo intelligent enterprise system. It emphasises its capability to mimic human workers inputs as well as interpret their communications. SAP’s offering incorporates machine learning and conversational AI alongside RPA. Its bots also have the capability to build intelligence into existing back office processes.

Share
Share

Featured Articles

Google delays launch of long-anticipated Gemini AI model

The tech giant has pushed back the launch of its new conversational AI model, Gemini AI, amid speculation over if it can out-perform competitor models

Atos to deliver critical IT services to UEFA EURO 2024

IT service and consulting company Atos will deliver key on-site and remote IT services for the UEFA EURO 2024 taking place in Germany in June

Orange cyber report: highest number of victims ever recorded

Orange Cyberdefense's Security Navigator 2024 reveals the highest number of cyber extortion victims recorded, with an increase of 46% worldwide in 2023

ChatGPT turns one: How AI chatbot has changed the tech world

AI & Machine Learning

AWS announces AI tool Amazon Q to reimagine future of work

AI & Machine Learning

Deloitte & IBM: Data solutions driving tech sustainability

Data & Data Analytics