How NTT Data Plans to Utilise Gen AI to Drive $2bn Revenue

A leading global digital business and IT services provider, NTT Data, continues to catalyse its use of Gen AI with the launch of its Smart AI AgentTM.

The agent will drive productivity and optimise workflows by autonomously organising tasks in response to user instructions and enabling businesses to develop and deploy Gen AI applications with ease. 

By 2027, the organisation strives to reach $2bn in revenue from Smart AI AgentTM- related business.

Smart AI AgentTM will be deployed to many European countries, China and the US, with a larger availability across the world.

Yutaka Sasaki, President and CEO, NTT DATA, explains: “The launch of our Smart AI AgentTM is a direct response to the growing demand for tools that unlock the full potential of Generative AI. 

“At NTT DATA, we’re committed to pioneering innovation that drives enterprise success. 

“Smart AI AgentTM is designed to ease operational burdens, drive adoption, and help businesses realise the true value of AI technology.”

The global impact of agentic AI on companies' strategies

Agentic AI is redefining corporate strategies by enhancing operational efficiency and automating complex decision-making.

A greater number of organisations are embracing AI agents to optimise resource allocation, streamline workflows and reduce costs.

Not only does agentic AI allow employees to focus on strategic and creative roles by addressing labour shortages but it allows organisations to make more informed strategic decisions by enabling faster data-driven insights. 

Over the next 24 months, according to Gartner’s analysis in its ‘Top Strategic Technology Trends for 2025’ report, agentic AI will have the most impact on enterprise technology landscapes. 

By 2028, the report predicts that 33% of enterprise software applications will integrate agentic AI - this figure sat at less than 1% in 2024. 

They also forecast that 20% of digital storefront interactions will be helped by AI agents. 

Agentic AI is reshaping innovation cycles, business models and long-term growth strategies.

NTT Data is highlighting its ability to embrace the shift towards AI-powered automation and accelerated digital transformation through its launch of the Smart AI AgentTM. 

Meet NTT Data

NTT Data is an international consulting and IT services company that specialises in cloud computing, digital transformation, cybersecurity, AI and IT infrastructure.

The company serves several industries, such as manufacturing, finance, healthcare and automotive, with its cutting-edge enterprise solutions.

NTT Data strives to enhance business efficiency by investing significantly in AI-driven automation and driving innovation in data analytics, digital infrastructure and AI. 

Explore the Smart AI AgentTM

NTT Data’s Smart AI AgentTM will streamline business workflows and enhance efficiency by utilising the advanced capabilities of AI-powered automation.

The agent possesses several capabilities, including:

Task Planning

• Autonomously dividing tasks into streamlined processes to automate detailed workflows

Agent Ops

• Optimise operational processes by collecting validation data from business documents

Multi-agent collaboration

• Enhance efficiency and effectiveness by allowing several AI agents to work collectively on workflows

Advanced Retrieval-Augmented Generation (RAG)

• Deliver higher quality results by collecting contextual searches of internal corporate data

User-in-the-Loop (UITL)

• UITL capabilities will create consistent autonomous optimisation by improving agent workflows in response to user feedback. These capabilities will come in March 2025

What impact will this agent have?

NTT Data’s Smart AI AgentTM will help businesses across several industries to improve productivity, streamline processes and accelerate AI adoption.

Employees will have the ability to focus on higher-value strategic tasks as the AI agent will address global talent shortages - therefore creating greater value for the organisation.

Not only will Agent Ops and RAG help businesses improve decision-making and gain better data-driven insights but industries, such as banking and automotive, will benefit from enhanced regulatory reporting and DevOps. 

Businesses that utilise Smart AI AgentTM will navigate the evolving challenges of the digital economy by driving innovation, AI-driven transformation and cost savings. 

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