NTT and Grok partner to deliver network operation services

NTT and Grok have partnered to use artificial intelligence (AI) and machine learning (ML) to deliver network operation services

NTT ,a global technology services company, has announced a new partnership with Grok, a leading SaaS artificial intelligence operations provider. 

The two companies will work together to help organisations improve experiences across their network through AI and machine learning (ML). They will support business environments through network services at scale to reduce complexity, drive automation, and provide proactive response and insights.

Driving AI strategies 

Combining NTT's AI-driven network apps, deep insights into network events, and anomaly detection with Grok’s AI and ML operations platform provides clients with a rapid path to adopting advanced operational features for their networks.

No-touch learning capabilities and real-time performance data analysis in network behaviour deliver rapid client value, with the application of AI, providing exponential benefits to the network's overall performance.

"NTT is one of the leading managed services providers driving innovation through the latest advancement in AI technology to deliver the huge reliability and service levels to their customers," said Casey Kindiger, Chief Executive Officer and Founder, Grok. "We are delighted that they chose Grok AIOps as a key platform to drive their AI strategy. We look forward to our partnership helping their clients proactively manage critical infrastructure and deliver an exceptional customer experience."

As a global ICT provider, NTT employs more than 50,000 people across 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. 

Meeting new demands for connectivity 

The increasing demand for connectivity is challenging legacy systems and driving the need for more intelligent and innovative networks.

Higher levels of network health and exceptional client experiences are increasingly vital to modernising business operations and supporting digital transformation strategies across cloud, hybrid workplace models, IoT, and other applications.

"Technology and operational techniques have been through many fundamental shifts, but the one constant is how critical the network is to the business," said Amit Dhingra, Executive Vice President Network Services, NTT Ltd. "Our clients could not operate without their networks. NTT’s network services are designed to deliver the very best levels of operational management with leading advanced capabilities, for which we were recently recognised as Leader for Network Services by Gartner. Our relationship with Grok is part of an ongoing set of investments that differentiate NTT's service and provide networks that deliver for our clients’ businesses."


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