May 17, 2020

Automation to eliminate 9% of US jobs in 2018, Forrester predicts

Jonathan Dyble
1 min
In its new research report, “Predictions 2018: Automation alters the global workforce”, technology research specialist Forrester has said that the r...

In its new research report, “Predictions 2018: Automation alters the global workforce”, technology research specialist Forrester has said that the rise of automated technology and AI will have a huge impact upon US employment throughout 2018.

According to Forbes, within its study, Forrester has forecast that up to 9% of jobs could be lost in the US throughout next year as a result of automation, offset slightly by a 2% growth in jobs supporting the industry.

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Automated solutions have progressively become introduced within a variety of business solutions, with administrative, sales and telephone-based roles coming under significant threat.

However, as a result of the continual advancement of new technologies such as AI, automation and robotics, employment across a greater number of industries and firms is becoming increasingly threatened.

In line with this, Forrester has predicted the addition of 500,000 robotic process automation (RPA)-based jobs to be added to the US economy next year, with the RPA software market expected to double to $1.06bn by the end of 2018.

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Jul 14, 2021

Discord buys Sentropy to fight against hate and abuse online

2 min
Sentropy is joining Discord to continue fighting against hate and abuse on the internet

Discord, a popular chat app, has acquired the software company Sentropy to bolster its efforts to combat online abuse and harassment. Sentropy, monitors online networks for abuse and harassment, then offers users a way to block problematic people and filter out messages they don’t want to see.

First launched in 2015 and currently boasting 150 million monthly active users, Discord plans to integrate Sentropy’s own products into its existing toolkit and the company will also bring the smaller company’s leadership group aboard. Discord currently uses a “multilevel” approach to moderation, and a Trust and Safety (T&S) team dedicated to protecting users and shaping content moderation policies comprised 15% of Discord’s workforce as of May 2020.

“T&S tech and processes should not be used as a competitive advantage,” Sentropy CEO John Redgrave said in a blog post on the announcement. “We all deserve digital and physical safety, and moderators deserve better tooling to help them do one of the hardest jobs online more effectively and with fewer harmful impacts.”


Cleanse platforms of online harassment and abuse


Redgrave elaborated on the company’s natural connection with Discord: “Discord represents the next generation of social companies — a generation where users are not the product to be sold, but the engine of connectivity, creativity, and growth. In this model, user privacy and user safety are essential product features, not an afterthought. The success of this model depends upon building next-generation Trust and Safety into every product. We don’t take this responsibility lightly and are humbled to work at the scale of Discord and with Discord’s resources to increase the depth of our impact.”

Sentropy launched out of stealth last summer with an AI system designed to detect, track and cleanse platforms of online harassment and abuse. The company emerged then with $13 million in funding from notable backers including Reddit co-founder Alexis Ohanian and his VC firm Initialized Capital, King River Capital, Horizons Ventures and Playground Global.

“We are excited to help Discord decide how we can most effectively share with the rest of the Internet the best practices, technology, and tools that we’ve developed to protect our own communities,” Redgrave said.


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