May 17, 2020

Digital transformation driven by competition, not innovation

Sapio
Sana Commerce
Digital Transformation
AI
Jonathan Dyble
1 min
Digital transformation
Independent market research firm Sapio has conducted research on behalf of Sana Commerce, revealing that 70% of firms are looking to digitally transform...

Independent market research firm Sapio has conducted research on behalf of Sana Commerce, revealing that 70% of firms are looking to digitally transform their operations due to competition as opposed to innovation purposes.

Over a third of the 300 B2B organisations surveyed across Europe, the US and Australia believe that a failure to keep up to date with technological advancements will see competitors capitalising on the market. This is largely owed to the fact that 73% believe that ecommerce plays an important role in digital transformation.

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“It’s do or die when it comes to digital transformation projects for B2B organisations,” said Michiel Schipperus, CEO of Sana Commerce.

“We know that companies are feeling the pressure from increasingly online businesses competing in new territories. The research found that 72% of organisations believe they will sell 100% of their products online in the future, making markets wide open to further online competition.”

The research suggests that much of this digital transformation is set to come in IoT to enable automated processes, and the use of mobile sales, VR and driverless cars/ drones for delivery, with over 60% of firms surveyed looking into the use of these new technologies.

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Jun 21, 2021

ICO warns of privacy concerns on the use of LFR technology

Technology
ICO
LFR
cameras
3 min
Organisations need to justify their use of live facial recognition (LFR) is fair, necessary, and proportionate, says the Information Commissioner’s Office

Live facial recognition (LFR) technology should not be used simply because it is available and must be used for a specific purpose, the Information Commissioner’s Office (ICO) has warned.

“I am deeply concerned about the potential for live facial recognition (LFR) technology to be used inappropriately, excessively, or even recklessly. When sensitive personal data is collected on a mass scale without people’s knowledge, choice or control, the impacts could be significant,” said Elizabeth Denham, the UK’s Information Commissioner.

Denham explained that with any new technology, building public trust and confidence in the way people’s information is used is crucial so the benefits derived from the technology can be fully realised.

“It is not my role to endorse or ban a technology but, while this technology is developing and not widely deployed, we have an opportunity to ensure it does not expand without due regard for data protection,” Denham added.

The Information Commissioner’s Office has said it will work with organisations to ensure that the use of LFR is lawful, and that a fair balance is struck between their own purposes and the interests and rights of the public. They will also engage with Government, regulators and industry, as well as international colleagues to make sure data protection and innovation can continue to work hand in hand.
 

What is live facial recognition? 

Facial recognition is the process by which a person can be identified or recognised from a digital facial image. Cameras are used to capture these images and FRT software measures and analyses facial features to produce a biometric template. This typically enables the user to identify, authenticate or verify, or categorise individuals. 

Live facial recognition (LFR) is a type of FRT that allows this process to take place automatically and in real-time. LFR is typically deployed in a similar way to traditional CCTV in that it is directed towards everyone in a particular area rather than specific individuals. It can capture the biometric data of all individuals passing within range of the camera indiscriminately, as opposed to more targeted “one-to-one” data processing. This can involve the collection of biometric data on a mass scale and there is often a lack of awareness, choice or control for the individual in this process. 

 

Why is biometric data particularly sensitive?

Biometrics are physical or behavioural human characteristics that can be used to digitally identify a person to grant access to systems, devices, or data. Biometric data extracted from a facial image can be used to uniquely identify an individual in a range of different contexts. It can also be used to estimate or infer other characteristics, such as their age, sex, gender, or ethnicity.

The security of the biometric authentication data is vitally important, even more than the security of passwords, since passwords can be easily changed if they are exposed. A fingerprint or retinal scan, however, is immutable. 

The UK courts have concluded that “like fingerprints and DNA [a facial biometric template] is information of an “intrinsically private” character.” LFR can collect this data without any direct engagement with the individual. Given that LFR relies on the use of sensitive personal data, the public must have confidence that its use is lawful, fair, transparent, and meets the other standards set out in data protection legislation.

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