Google and TripAdvisor’s Dimmi launch instant booking at 4,000 Australian restaurants
Google, having announced a worldwide launch of table booking and availability tracking integration into Maps and Search platforms, is partnering with Dimmi to add 4,000 Australian restaurants.
Table reservation specialist Dimmi, owned by TripAdvisor, will see its booking functionality integrated into Google’s Maps and Knowledge Panel, so users can search restaurants by location, see real-time availability and make reservations directly through Google.
Jared Chapman, Dimmi’s Managing Director, said: “Online reservations are becoming the new norm, as consumers just want to be able to book whenever, and wherever, as easily as possible.
“This integration will help customers make a restaurant reservation instantly when searching and discovering restaurants. We’re excited to work with Google on revolutionising the future of reservations for our restaurant partners in Australia.”
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Dimmi is a subsidiary of travel ratings giant TripAdvisor, and also partners with the likes of Qantas and American Express to extend its booking reviewing services.
Google is also rolling this functionality out across the US and worldwide, and will display waiting times for walk-ins using anonymised historical data gathered from Google’s Location History function.
The company says it will accommodate a million restaurants from around the world.
Discord buys Sentropy to fight against hate and abuse online
Discord, a popular chat app, has acquired the software company Sentropy to bolster its efforts to combat online abuse and harassment. Sentropy, monitors online networks for abuse and harassment, then offers users a way to block problematic people and filter out messages they don’t want to see.
First launched in 2015 and currently boasting 150 million monthly active users, Discord plans to integrate Sentropy’s own products into its existing toolkit and the company will also bring the smaller company’s leadership group aboard. Discord currently uses a “multilevel” approach to moderation, and a Trust and Safety (T&S) team dedicated to protecting users and shaping content moderation policies comprised 15% of Discord’s workforce as of May 2020.
“T&S tech and processes should not be used as a competitive advantage,” Sentropy CEO John Redgrave said in a blog post on the announcement. “We all deserve digital and physical safety, and moderators deserve better tooling to help them do one of the hardest jobs online more effectively and with fewer harmful impacts.”
Cleanse platforms of online harassment and abuse
Redgrave elaborated on the company’s natural connection with Discord: “Discord represents the next generation of social companies — a generation where users are not the product to be sold, but the engine of connectivity, creativity, and growth. In this model, user privacy and user safety are essential product features, not an afterthought. The success of this model depends upon building next-generation Trust and Safety into every product. We don’t take this responsibility lightly and are humbled to work at the scale of Discord and with Discord’s resources to increase the depth of our impact.”
Sentropy launched out of stealth last summer with an AI system designed to detect, track and cleanse platforms of online harassment and abuse. The company emerged then with $13 million in funding from notable backers including Reddit co-founder Alexis Ohanian and his VC firm Initialized Capital, King River Capital, Horizons Ventures and Playground Global.
“We are excited to help Discord decide how we can most effectively share with the rest of the Internet the best practices, technology, and tools that we’ve developed to protect our own communities,” Redgrave said.