IPsoft’s ‘Digital Employee’ latest in AI humanisation
Utilising technologies such as natural language...
Enterprise AI company IPsoft has unveiled a new avatar for its ‘Digital Employee’ known as Amelia.
Utilising technologies such as natural language processing and sentiment analysis, Amelia is said to facilitate collaboration between humans and machines thanks to the ease of interaction it allows. The introduction of a realistic human avatar is intended to improve its capabilities in intended uses such as service desk requests and answering customer enquiries.
The news comes alongside a broader push for more human-like AI interactions as the technology increasingly replaces human operatives. According to Gartner, by 2020, 85% of customer interactions will be handled without the involvement of a human agent, leaving a gap into which a number of companies are stepping.
Soul Machines, a New Zealand startup, for instance, offers what it refers to as “autonomously animated” digital characters for use in industries from customer care to healthcare. The firm recently received $40mn of support in a Series B funding round, highlighting the serious intentions in the field. Samsung subsidiary STAR Labs, meanwhile, recently debuted its Neon line of ‘artificial humans’.
Chetan Dube, founder and CEO of IPsoft, said in a press release: “We have spent the last 20 years developing the most human-like digital being. Understanding the important role that visual cues play in human interaction, we are delighted to launch Amelia’s new avatar that will enable companies to digitally connect with their customers like never before. Amelia’s new look also far better reflects her superior cognitive abilities as the most advanced digital employee on the market.”
“By 2025, I believe that you could pass a colleague in the hall at work and not know if it’s a man or machine. Amelia’s new lifelike avatar takes us one step nearer to closing that gap between physical and digital colleagues to create a truly hybrid workforce.”
Searching for the Top 100 Leaders in Technology
The search is on for the Top 100 Leaders in Technology 2021 – nominated by readers of Technology magazine and open to all.
The initiative has been launched and nominations are now open, with the final, prestigious Top 100 due to be announced during Technology and AI LIVE running 14-16 September, beamed from London to the world.
This latest, definitive list of the leading executives and influencers in the industry will be announced at the event and shared across social media channels, this website, and presented in a special supplement that honours all of those named in our annual list.
The Top 100 Leaders follows on from the well-received Top 100 Women in Technology that BizClik Media Group (BMG) – publishers of Technology magazine, AI magazine and a growing portfolio of industry-leading titles – produced in March this year to coincide with International Women’s Day.
“The Top 100 Women recognised the incredible and influential women driving our industry,” says Scott Birch, editorial director, BMG. “The success of that initiative encouraged us to recognise the Top 100 Leaders – individuals championing everything that we love about technology and embracing best practice that’s good for business.”
Nominations are already coming in, with some notable highlights including:
Rhonda Vetere - Herbalife
Bryan Smith - Expedient
Nominate your Top 100 Leader HERE
The deadline for nominations closes on Sunday 1 August 2021, and it is free to nominate. The Top 100 Leaders will be announced across our platforms and at the LIVE event.