Businesses fear their IT setup can’t support hybrid working

Research by Apogee finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

Almost two-thirds (63%) of IT directors are not very confident in their IT estate’s ability to fully support the hybrid workforce, according to findings from new research undertaken by managed workplace services (MWS) provider, Apogee Corporation.

Due to limitations with the current IT setup, 89% of respondents identify that it is preventing effective collaboration, with almost half (48%) admitting that remote staff don’t have access to the same solutions as office workers. This is despite the top expectation among the workforce being the ability to collaborate effectively with technology, as cited by almost two-fifths of respondents (38%). The opportunity to work flexibly is the second highest expectation (31%).

Security creating concerns for modern, hybrid workforce

With remote workers at a disadvantage, security is also creating further concerns for the modern workforce, as a quarter (25%) reveal that security challenges with remote and hybrid working are affecting IT transformation progress. Businesses are also neglecting to secure the hybrid/remote workforce, with just 14% citing it as a top priority. 

To further add to security woes, almost one in three (28%) directors say that they only audit their IT estate between once a month and once every 4-6 months. Additionally, only 34% have endpoint security and 26% have device encryption in place, while under one-in-five businesses (19%) have an end-of-life plan for their devices to improve security among the hybrid workforce. All of these solutions are a necessity for organisations to continually safeguard against cyber-attacks.

This lack of technology adoption is culminating in organisations being unable to attract new talent, with 45% saying that offering the latest technology/devices is their top strategy to convince staff to join the business. Additionally, 26% say that ensuring access to high quality/reliable IT solutions is a top priority for attracting and retaining talent.

“Businesses are ultimately failing to invest in the technologies that meet the needs of today’s workers. Hybrid strategies are now becoming the norm post-pandemic, while the digitally savvy generation is making up more of the modern talent pool. By not addressing these issues, including the improvement of device security, organisations run the risk of poor morale among staff. This will raise the likelihood of people departing the business and affect the ability to attract new talent,” said Aurelio Maruggi, CEO of Apogee.

The potential for staff departures is likely to place further pressure on organisations which are already struggling with skilled staff shortages. Over a quarter (29%) say that their employees are stretched across too many monitoring responsibilities due to the shortages and a quarter (25%) recognise that slow resolution of IT issues is also frustrating their staff.

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