Celonis & PwC Roadmap to Utilise Process Intelligence
Process intelligence, a field that combines process mining with AI, has emerged as a powerful tool for businesses to analyse, improve and monitor their operational processes.
It enables companies to identify inefficiencies, reduce costs and enhance overall performance by providing insights into how their processes actually function in real-time.
Considering the rapid technological advancement and evolving businesses across organisations worldwide, companies are seeking innovative ways to optimise their operations and maintain competitiveness.
Capitalising on this shift, Celonis, a company specialising in process mining and process intelligence and PwC, a global accounting and consulting firm, have announced an extension of their strategic partnership.
Celonis-PwC partnership extension
The collaboration, first established in 2020 and expanded in 2021, aims to combine PwC's industry expertise with Celonis' process intelligence technology to drive business transformation.
Malhar Kamdar, Chief Customer Officer and Head of Ecosystems at Celonis, says:
“We are excited to embark on the next phase of our partnership with PwC. Together, we continue to deliver solutions that help companies leverage emerging technologies (like AI), meet growing customer expectations and adapt to evolving regulation. Leveraging Celonis Process Intelligence and PwC’s advisory expertise, customers can transform business operations, increasing sustainability and delivering tremendous value.”
According to the 2024 PwC Pulse Survey, 82% of US CEOs believe that companies in the US will not survive if they fail to change.
Additionally, the Celonis Process Optimisation Report found that 83% of over 1,200 enterprise leaders surveyed considered processes to be their greatest lever for value and fastest lever for change.
Process intelligence for business transformation
Christian Bartmann, Co-Head Center of Excellence for Process Intelligence at PwC, emphasises the role of Celonis as a key enabling technology for PwC's work with clients.
He states that PwC is moving beyond conventional consulting with its Business Model Reinvention Framework, which uses human-led, tech-powered capabilities to help clients rethink and reinvent their business models.
“Celonis is a key enabling technology for PwC as we work with clients to radically transform how they create, deliver and capture value. Just as Celonis is pushing beyond traditional process mining with its Process Intelligence Platform, PwC is pushing beyond conventional consulting with our Business Model Reinvention Framework.”
The Celonis Process Intelligence Graph, a core component of their technology, allows companies to analyse, improve and monitor their processes.
This tool provides organisations with a comprehensive understanding of how their processes run and how to optimise them.
Case studies and applications
The partnership between Celonis and PwC has yielded several success stories across various industries and business functions:
Supply chain
In the supply chain sector, PwC and Celonis developed a solution for a Germany-based manufacturer that visualised material flows at each stage of the production cycle.
This enabled the client to identify opportunities for improvement, resulting in cost reductions of more than €1 million per year and a decrease in carbon dioxide transport emissions by nearly 1,000 tons.
Fintech
For finance operations, PwC utilised Celonis to identify trapped value for a large medical device manufacturer, focusing on their Order-to-Cash process.
The analysis revealed over US$94m in total value across different process areas, including US$37m in free cash flow by reducing blocked orders.
Compliance
In the area of compliance, PwC and Celonis worked with an American utility holding company to optimise their Procure-to-Pay process.
The project identified 2,500 hours of manual activity for internal audit that could be eliminated through automation, resulting in savings exceeding US$2m.
For process excellence, the partnership helped a large US mortgage lender improve their process for ordering payoff statements from external creditors.
The analysis revealed potential savings of up to 92,000 hours of team member time through automation and a reduction of 21 days in cycle time per loan by minimising reorders.
These case studies demonstrate the wide-ranging applications of process intelligence across various industries and business functions.
As companies continue to seek ways to optimise their operations and adapt to changing market conditions, the collaboration between Celonis and PwC aims to provide innovative solutions that leverage process mining and AI technologies.
Christian says: “This new approach to business transformation uses human-led, tech-powered capabilities to help clients rethink and reinvent their business model.“
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