How IBM & Ericsson Are Transforming UK Emergency Services

The UK’s frontline emergency services are set for a technological revolution with the launch of a new Emergency Services Network (ESN), spearheaded by Ericsson and IBM UK.

This ambitious project, led by the Home Office, aims to modernise the critical communication infrastructure used by police, fire services and ambulance trusts across Great Britain.

Designed to replace the aging Airwave system, the ESN will equip 300,000 emergency personnel with advanced tools to enhance public safety, including live data sharing, imagery and location reporting.

This initiative aligns closely with the government's Plan for Change, which seeks to improve national security and public safety.

“This government is working tirelessly to support this project, making sure it is delivered in a timely and cost-effective manner, and IBM will be an important part of bringing the Emergency Services Network online,” says Dame Diana Johnson, Minister for Policing, Fire and Crime Prevention for the UK government.

A next-generation platform for first responders

The ESN promises to deliver a next-generation platform for real-time coordination and communication among emergency responders. It will leverage Ericsson’s Core Network, Business and Operations Support Systems, and mission-critical expertise to provide a robust and secure foundation.

IBM’s role as the User Services supplier includes designing, building, and integrating the ESN platform to enable seamless collaboration across services.

“We’re thrilled to participate in this world-leading project that will transform public safety and national security across the UK,” comments Katherine Ainley, CEO of Ericsson UK & Ireland.

“Leveraging our global expertise in telecommunications and mission-critical networks, we are proud to contribute to the creation of a next-generation Emergency Services Network that will redefine global standards for emergency response systems.”

The ESN will operate on a dedicated dual 4G/5G standalone mobile core network, ensuring faster and more reliable communications.

By integrating cutting-edge technology, it aims to provide emergency workers with the tools to act quickly and effectively during critical operations, potentially saving countless lives.

A collaborative approach to public safety

IBM’s Managing Partner for the UK and Ireland, Rahul Kalia, highlighted the significance of collaboration in the project.

“We are proud to support the Emergency Services Network in delivering a secure and resilient communications platform to empower frontline emergency services," he says.

"Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain.”

This collaborative approach underpins the entire ESN programme. The technology will allow emergency services to share vital information, including video feeds and location data, in real-time, enabling coordinated responses to incidents.

Such capabilities have proven successful in other nations, including the USA, Canada and South Korea, where similar systems are already operational.

The much needed replacement of outdated systems

The ESN will replace the current Airwave system, which has long been criticised for its limitations in handling modern communication demands.

Airwave, a TETRA-based system, has served UK emergency services since the early 2000s but lacks the data-handling capabilities required for today’s interconnected world.

Ericsson’s involvement brings a wealth of experience in mission-critical networks. The company’s solutions have been employed in similar contexts worldwide, ensuring a proven track record.

IBM’s role will be equally vital, providing IT infrastructure and a 3GPP-compliant solution for Mission Critical Services, which includes voice, video and data communication.

The challenges of implementation

The implementation of the ESN is not without challenges. Transitioning from Airwave to the new system will require meticulous planning and execution to avoid service disruptions. Additionally, concerns over cost and timing loom large.

The initial contract term runs until the end of 2031, with options for extensions, underscoring the project’s long-term scope and complexity.

Despite these challenges, the potential benefits are immense. The ESN will enable faster decision-making and improved situational awareness for emergency responders.

It will also support the government’s broader efforts to modernise public services and ensure safer communities.

“We look forward to working with the Government to deliver this in a timely and cost-effective manner,” says Rahul.

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