How Kyndryl & Google Cloud Deliver Enterprise Gen AI

Kyndryl’s data expertise and end-to-end services combine with Google Cloud’s AI technology to drive innovation and help deliver enterprise Gen AI solutions

IT Services provider Kyndryl has announced an expanded partnership with Google Cloud to develop responsible generative AI solutions and to accelerate adoption among customers.

The two companies have worked together since 2021 to help accelerate hybrid cloud adoption, modernise infrastructure and applications, support mission-critical workloads and to help global businesses transform with Google Cloud’s AI capabilities and infrastructure. The next phase of the partnership will focus on coupling Google Cloud’s in-house AI capabilities, including Google’s Gemini Large Language Model (LLM), with Kyndryl’s expertise and managed services to develop and deploy generative AI solutions for customers. 

“Given Kyndryl’s data services expertise, along with our more than 30 years of experience managing large enterprise environments, Kyndryl understands the complexities in moving a generative AI solution from an idea into production,” said Nicolas Sekkaki, Kyndryl’s Global Applications, Data and AI Practice Leader. “By combining this unique perspective and the Kyndryl Responsible AI Principles with Google’s AI history and in-house generative AI capabilities, we can quickly and responsibly bring this new generation of AI to customers and drive their business value.”

Expanded partnership between Kyndryl and Microsoft to help customers identify optimal Gen AI use cases

The expanded partnership between Kyndryl and Google Cloud is set to focus on a number of core areas, from building upon AI and Data Foundation Advisory and Implementation Services – aimed at helping customers identify the optimal generative AI use cases and data foundations that align with their business goals – to applying Google Cloud’s Cortex Framework to Enterprise Resource Planning to boost productivity, spur innovation and provide better business insights. 

Kyndryl also says it intends to make its new custom LLM Operations (LLMOps) Framework available to Google Cloud customers to enable solutions that solve common challenges responsibly and more cost effectively, while the IT Services leader will grow its AI and data analytics skills base by increasing the trainings and bootcamps available to practitioners via the Google Cloud Academy for Kyndryl. 

“Generative AI can fundamentally improve how businesses operate, helping large-scale organisations streamline complex processes and enable their workforces to be more productive,” said Yateendar Bollini, Director of Global Consulting Partnerships, Google Cloud. “Through our expanded partnership, Kyndryl will provide enterprise customers with the services expertise and generative AI solutions needed to accelerate business transformation with Gemini on top of the security capabilities and trusted infrastructure of Google Cloud.”

Partnership helping customers launch Gen AI solutions for customer service

As part of their early collaboration on generative AI solutions for customers, Kyndryl and Google Cloud have helped Singapore-based smart warehouse iHub Solutions contract logistics and e-commerce fulfilment services provider launch a generative AI pilot for customer service.

“Kyndryl provided the expertise and end-to-end services we needed to launch our first generative AI pilot – one that can advance iHub’s mission and vision for AI driven transformation across the organisation,” said Koh San Joo, Chief Executive Officer, iHub Solutions. “This pilot is expected to serve as a stepping stone to building a full solution that can bring significant productivity and efficiency gains to our customer service function.”

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