MWC25: Kyndryl’s US President on AI Healthcare Shift

Kyndryl is placing increased focus on edge computing solutions that connect mission-critical systems directly to end-users, according to Amy Salcido, President of Kyndryl US, speaking in an exclusive interview at Mobile World Congress 2025.

The IT services company, which specialises in managing enterprises’ most essential systems, has identified a fundamental shift in what constitutes mission-critical infrastructure for businesses across sectors.

“What is mission-critical is now really at the edge,” says Amy. “It’s where our customer’s customer is, it’s where their business is.”

Amy describes Kyndryl as “an IT services company that focuses on customers’ mission-critical systems – their most important systems that keep their businesses running. We do this globally, and it’s part of why we’re here at MWC.”

Healthcare, she explains, is a prime example of this evolution. “Mission-critical is no longer just a back office where computers run. It is at the bedside of a patient, providing better patient care by putting data in the hands of a doctor or nurse so they can provide better care to the patient in real-time.”

Kyndryl and Microsoft partnership brings Copilot to healthcare frontlines

Earlier this month, Kyndryl announced a collaboration with Microsoft to support the adoption and deployment of Microsoft Dragon Copilot, an AI-powered healthcare assistant that uses voice dictation, ambient listening and natural language capabilities powered by generative AI (Gen AI) to automate clinical documentation.

“The partnership with Microsoft and Kyndryl is vast. We do many things together and we’ve been working over the last year-plus on how we work together around AI and Gen AI,” explains Amy. “We started with internal use cases, as many in the industry have. When we looked for use cases for our clients – our joint clients – we wanted something impactful in the world.”

While many technology companies have started their AI journeys with internal applications, Kyndryl and Microsoft deliberately sought external use cases with significant impact. Healthcare emerged as a natural focus area due to Kyndryl’s established client base in the sector.

“Healthcare has been a big investment area for us and an area where we've had success. We said, ‘That's a great place to start.’ We have many hospitals as our clients. We have the companies on the front lines of care, whether doctors or the companies that provide health insurance to end customers,” notes Amy.

The healthcare sector presents substantial opportunities for technology-driven optimisation, according to Amy, who acknowledges common challenges in healthcare delivery. “I think we’ve all had personal experiences where healthcare has been difficult. You have to be your own advocate. Sometimes care doesn't come fast enough, you have to wait. In that space, split-second decisions are important.”

Through Dragon Copilot, the companies aim to automate documentation and administrative tasks to shift more time to patient care. The system employs ambient listening to help clinicians automate both clinical and non-clinical tasks, including summarising notes, preparing orders, and drafting after-visit summaries.

“We agreed jointly with Microsoft that healthcare was an important focus area for both of us,” she says. “The announcement you saw this week was about using Copilot’s ability to serve up quick answers to important questions and integrating that into our work providing connectivity at the patient bedside.”

Kyndryl plans to offer Dragon Copilot as a key solution in its healthcare services portfolio beginning in May 2025, with its team providing implementation services to help healthcare organisations integrate the solution into existing workflows.

From aviation to manufacturing: Kyndryl extends edge computing beyond consumer convenience

While healthcare represents a key vertical for Kyndryl’s edge computing strategy, the company is applying similar approaches across multiple industries. Amy highlights applications in aviation and manufacturing sectors where real-time data access can prove crucial.

“It comes back to the edge, where our customers’ customers are, whether that's providing a more personalised experience to their end customer.”

For airlines, Kyndryl aims to enhance customer experience during disruptions such as missed connections. “If you’re trying to change a flight after a missed connection, the apps can do so much, but the app is only as good as the data and technology behind it. Using Gen AI and data puts information in the hands of that stranded flyer – we’ve all been there.”

In manufacturing environments, the focus shifts to worker safety. “For our manufacturing clients that have workers in precarious positions, how do they ensure safety? How do they provide a way to alert others if something has happened?”

She emphasises that these applications move beyond mere convenience to address fundamental human needs. “That is people’s lives at stake. These aren’t just buzzwords to create new content. It’s about ensuring the human at the end gets what they need, whether that’s patient care, safety, or changing a flight when things don’t go right.”

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