NTT DATA & IBM Building Global Gen AI Centre of Excellence

NTT DATA Business Solutions has Announced a Global Center of Excellence Centered on IBM watsonx to Help Clients Scale Generative AI Initiatives

As the topic of generative AI (Gen AI) continues to dominate the business landscape, NTT DATA and IBM have announced the establishment of a Center of Excellence (CoE) for the watsonx Gen AI platform, aimed at enhancing the development of embedded generative AI solutions for clients. 

According to the companies, the CoE will combine the industry expertise of NTT DATA Business Solutions with IBM’s breadth of technology, helping NTT DATA Business Solutions clients scale and accelerate the impact of Gen AI. 

“While currently anchored in Denmark, this initiative is a global endeavor, empowering our customers worldwide,” explains Norbert Rotter, CEO of NTT DATA Business Solutions and EVP NTT DATA, Inc.

Centre of excellence to expand Gen AI use cases

Generative AI has progressed quickly beyond experimentation; businesses are embracing it to improve customer service, seize new market opportunities and more. IDC estimates the AI Services market will grow from approximately US$36bn in 2023 to approximately US$65bn in 2026. 

According to NTT DATA, the CoE will also be instrumental in helping to extend new Gen AI use cases for its it.human platform which incorporates IBM watsonx capabilities, machine learning, speech recognition, natural language processing and conversational AI. 

“As businesses move to adopt generative AI, they need the right client and industry expertise, combined with the best open technology,” said Kate Woolley, General Manager, IBM Ecosystem. “IBM's partnership with NTT DATA Business Solutions allows us to co-develop solutions for clients that are purpose-built with flexibility, governance and openness.”

The two organisations’ collaboration will also leverage IBM's training, education and technology resources, including IBM Cloud, to build use cases and provide access to foundation models and best practices to assist with client projects using the watsonx platform. NTT DATA Business Solutions provides the CoE with sales resources to engage with customers, build use cases and implement AI products. 

“We expect an increased investment in AI on the customer side this year,” says Nicolaj Vang Jessen, EVP, Global Innovation & Industry Consulting, NTT DATA SAP TFA and responsible for the Region NEE at NTT DATA Business Solutions. “The CoE harmonises our resources, methodologies and industry expertise, reinforced by the exceptional competence of IBM.”

In May 2023 IBM Consulting announced it had established a CoE for Generative AI with over 1,000 consultants with specialised generative AI expertise to help transform global clients’ core business processes like supply chain, finance and talent, as well as customer experiences and IT operations.


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