52% of firms have experienced industry disruption from new technologies
The increasing global emphasis from firms to digitally transform their operations in order to remain competitive has seen a huge increase in the uptake of disruptive new technologies such as IoT, AI and the cloud.
“The next industrial revolution is already here,” said Mohammed Amin, Senior Vice President, Middle East, Turkey, & Africa, Dell EMC. “Two-thirds of businesses worldwide may be at risk of losing significant market share and market value over the next three to five years, being made obsolete by more agile and technologically-superior competitors.”
According to a new Digital Transformation Index, report commissioned by Dell technologies, over half of firms (52%) have already experienced disruption to their industries as a result of new digital technologies and digital transformation processes.
The study also reveals that companies are not only experiencing digitization, but also feeling the pressures of it, with 78% of 4,000 business leaders surveyed stating that they see digital startups as a threat.
Further, as many as 62% of companies have seen new competitors emerge within their industries as a result of new digital technologies and the initiatives that they power.
“This data either translates into an opportunity or threat depending on the advancement of the organization’s digital transformation journey,” Amin continued. “At Dell EMC, we believe that this monumental change is rich with opportunity, but, for these businesses to play a role in this next industrial revolution, they must take the necessary steps to transform digitally, which are crucial to success in this competitive age.”
For more information, see the full Digital Transformation Index from Dell Technologies.
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion