Feb 24, 2021

Accurics: Configuration errors are threat to cloud security

Paddy Smith
2 min
Cloud configuration errors
A new report from Accurics says cloud security is threatened by poor configuration that leaves data exposed...

Poor configuration of cloud implementations poses a security threat, potentially leaving sensitive data exposed to public-facing servers.

That’s according to research from infrastructure-as-code provider Accurics, which scanned more than 1,800 security policies to come to its conclusion.

What are common cloud configuration errors?

The biggest problem, Accurics found, was default security settings. It’s vital to change these to prevent simple hacks, similar to hacking into someone’s router using the factory login details. Yet developers had either forgotten to override the default settings or made changes in the configuration that would leave the infrastructure vulnerable to attack.

What does the Accurics report recommend for cloud security?

The report recommends better training for developers in cloud infrastructure security, particularly where it is automated (via infrastructure as code, IaC). Automation is more efficient but does less to mitigate risk because the scripts cannot foresee every eventuality in every business.

Is it easy to fix?

Not at all. The average time taken to remedy cloud configuration errors, researchers found, was 25 days, and went up to 149 days. The report noted that the more critical the part of the infrastructure was, the longer it tended to take to fix. On top of that, scale played a part, with attackers able to exploit the advantages of hyperscale to their own ends. Om Moolchandani, chief technology officer at Accurics, said, ““The benefit of cloud is the ability to configure at scale and, unfortunately, that works to the attackers’ advantage as well.”

Are there other cloud security risks?

The report also identified ‘drift’, a phenomenon where adjusting the infrastructure security caused knock-on effects elsewhere in the security protocol. These were frequently unnoticed for long periods of time, as much as five years. It also flagged a security issue with Kubernetes container software, where access controls were misconfigured, leaving attack surfaces open.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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