Aug 11, 2020

Alibaba: Top ten cloud companies

Kayleigh Shooter
2 min
We take a closer look at Alibaba, an innovative cloud company who claimed the sixth spot in our list of the top ten cloud companies...

 Alibaba is a leading Chinese cloud technology provider and is a subsidiary of Alibaba Group. The company provides cloud computing services to online businesses across the world but is headquartered in Singapore.

The innovative company was founded in 2009 and since then has become a global leader in artificial intelligence and cloud computing. Its profound success spans internationally, providing operations in over 200 countries and regions. The company provides reliable and easy to use services and is committed to building stable and reliable data centres for your business. The company is even named as the number one cloud service provider in the Asia Pacific and serves over one million paying customers.

Alibaba Cloud allowed for the Smart Olympics, which is intelligent Olympic games powered by data. The smart technology allows you to relive all of the best moments from the games, provides a better experience with smarter systems and lastly keeps the games uninterrupted and this has gone through hundreds of system tests.

The automotive industry is undergoing a rapid digital transformation and this is where Alibaba stepped in to aid the automotive giant Ford. The company’s mid-end platform helped Ford build a new platform named “Ford Mall” which was built in less than six months thanks to the company’s innovative technology.

It allows for customers to access Ford’s vehicle information and services. The companies in unison are developing new ways to understand their customers and reach them effectively. This is being completed to allow for Ford to grasp a competitive advantage in the automotive market.

The company landed at number six in our list of the top ten cloud companies, read the full list below and let us know if you agree with our choices by tweeting us at @TechnologymagBC. 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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