Jul 17, 2020

Amazon Web Services’ complete cloud platform

Cloud
Amazon
Machine Learning
Data
William Smith
2 min
Amazon Web Services (AWS) is one of the leading cloud platforms, competing with the likes of Microsoft Azure and Google Cloud Platform
Amazon Web Services (AWS) is one of the leading cloud platforms, competing with the likes of Microsoft Azure and Google Cloud Platform...

Amazon Web Services (AWS) is one of the leading cloud platforms, competing with the likes of Microsoft Azure and Google Cloud Platform.

AWS is organised as a subsidiary of Amazon, and led by CEO Andy Jassy. Having re-launched in 2006, after an abortive first launch in 2002, the company has grown to offer a dizzying array of services from data centres serving customers around the globe.

Just some of its many features include application and website hosting, backups, databases, compute, video game technology and content delivery.

To focus in on just one aspect, Amazon’s cloud machine learning offering includes Amazon SageMaker, which it says makes machine learning a possibility for developers by removing the traditional hurdles of complexity and expense.

Amazon’s latest quarterly results saw yet more revenue growth in its cloud business, up 33% to $10.2bn, making it the market leader. AWS’ revenue accounted for 13.5% of Amazon’s entire business, demonstrating its importance to the company. Previous quarters have seen similar growth, with 34% in Q4 2019, 35% in Q3 2019, and 37% in Q2 2019.

Its latest development has been the announcement of the Amazon Interactive Video Service (IVS) earlier this week.. The service makes it easier to set up live video streams, using the same technology behind Amazon’s Twitch live streaming site. The technology reduces latency and optimises data usage, an ever more vital task in the ongoing content streaming boom.

"Customers have been asking to use Twitch's video streaming technology on their own platforms for a range of use cases like education, retail, sports, fitness, and more,” said Martin Hess, GM, Amazon IVS. “Now with Amazon IVS, customers can leverage the same innovative technology that has taken Twitch over a decade to build and refine. Any developer can build an interactive live streaming experience into their own application without having to manage the underlying video infrastructure.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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