May 17, 2020

Australia’s Telstra buys hybrid cloud and security specialist VMtech

Telstra
Australian technology industry
Mergers and acquisitions
Cyber Security
Tom Wadlow
2 min
hybrid cloud security
Telstra, Australia’s biggest telco, has announced the acquisition of Sydney-based hybrid cloud, connectivity and security solutions provider VMtech...

Telstra, Australia’s biggest telco, has announced the acquisition of Sydney-based hybrid cloud, connectivity and security solutions provider VMtech.

Although no financial details have released, Telstra said the move aligned with its strategy to accelerate the growth of its network applications and services business in Australia and internationally.

Christopher Smith, Telstra’s Executive Director of Business Technology Services, said VMtech’s end-to-end approach to designing and managing secure hybrid cloud solutions complements the existing suite of technology consulting services Telstra offers across public cloud, networks, security and applications.

He commented: “There is no one-size-fits-all solution for organisations looking to digitise their business so a consulting-led approach is critical to delivering tailored solutions that best fit their needs.

“We have one of Australia’s largest teams of ICT services professionals who manage projects from single domain integrations to complex transformation projects across multiple technologies, industries and geographies.”

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VMtech boasts a portfolio of customers which includes Coca-Cola, Komatsu, ME Bank, Mission Australia and Sydney’s Inner West Council. It has also featured in the 2017 Financial Review Fast 100 list, Deloitte Technology Fast 50 (2016) and BRW Fast 100 (2016)

VMtech Co-Founder and CEO Len Findlay said: “We have partnered with Telstra since 2013 to deliver our innovative solutions to customers in New South Wales and Victoria. Our values and commitment to delivering best-fit customer solutions are strongly aligned.

“We’re excited to be joining Telstra and helping to take our secure hybrid cloud capabilities, combined with Telstra’s leading network and security services, to a broader market – both domestic and international.”

VMtech, established in 2009, employs around 75 staff, and joins the likes of Kloud, Readify and MSC Mobility in being acquired by Telstra.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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