May 17, 2020

Auth0, Cognizant partner for authentication transformation

Cyber Security
Digital Transformation
William Smith
2 min
IT consulting firm Cognizant is to partner with Auth0, a provider of an authentication platform, in its efforts to assist companies in digital transformation
IT consulting firm Cognizant is to partner with Auth0, a provider of an authentication platform, in its efforts to assist companies in digital transform...

IT consulting firm Cognizant is to partner with Auth0, a provider of an authentication platform, in its efforts to assist companies in digital transformation.

Auth0 provides authentication and authorisation portals across web, mobile and legacy applications. Cybersecurity features, meanwhile, include the likes of multifactor authentication and user management.

In a press release, Cognizant was said to now be offering Auth0 as its primary authentication provider when assisting customers with digital transformation.

“Cognizant’s broad portfolio of consulting, professional, and managed security services are designed to help our clients around the globe to meet their security challenges,” said Ryan Parthasarathy, Vice President of Cognizant Security. “Given the complexity of identity management, we’re proud to partner with a global expert and game-changer in the CIAM space to enhance our security offerings and deliver only the best for our customers.”

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Auth0 touts its ability to easily integrate into custom-built applications, consequently saying it secures over 100 million logins every day. Customers of the Bellevue, Washington based firm include the likes of Atlassian, AMD Schneider Electric and Nvidia. It’s an approach that has seen it raise over $210mn of funding, with the latest Series E round, led by Sapphire Ventures, constituting $103mn of that total.

“We’re thrilled to partner with Cognizant, an experienced leader in complex identity projects, and combine our teams’ expertise with our extensible, flexible, and trusted platform to aid Cognizant customers in a successful and secure digital transformation journey,” said Bill Lapcevic, VP of business development of Auth0. “Identity management is a critical and complex step in any transformation process, and a strong CIAM system will help customers modernize their business in a quicker and more organized fashion to address identity and security needs.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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