Aug 14, 2020

AWS expands Braket cloud quantum computing availability

Quantum Computing
AWS
Braket
Cloud
William Smith
2 min
Amazon Web Services (AWS) has announced its quantum computing service Braket is to be made generally available
Amazon Web Services (AWS) has announced its quantum computing service Braket is to be made generally available...

Amazon Web Services (AWS) has announced its quantum computing service Braket is to be made generally available.

The offering takes its name from the bra-ket notation used to denote quantum mechanical states and allows customers to design quantum algorithms and test them on simulated quantum computers in the cloud.

Once tested, Braket provides access to quantum computing hardware through the cloud, partnering with systems providers such as D-Wave, IonQ and Rigetti.

Quantum computing is traditionally prohibitively difficult owing to deifficulties gaining access to hardware, an issue Braket is specifically intended to overcome. 

Amazon said the possibilities enabled by wider access to the technology are vast, enabling potential discoveries in fields such as energy storage, drug discovery and machine learning, to name a few.

In a press release, Bill Vass, Vice President, Technology, AWS, said: “As we see quantum computing technologies make more meaningful progress, thousands of customers are asking for ways to experiment with quantum computers to explore the technology’s potential and contribute to its development.”

“The cloud will be the main way that customers access quantum computers and combine those systems with high-performance classical computing for certain types of computationally-intensive research. Amazon Braket makes it easy for organizations to begin experimenting with quantum computing today—from those just beginning to explore the possibilities to those that are already familiar with different quantum technologies and are ready to use it as a research tool. Our goal for Amazon Braket is to be a catalyst for innovation across the quantum community, bringing together hardware and software developers, researchers, and end users.”

Quantum computing has come on leaps and bounds in recent years, with Google having claimed to achieve quantum supremacy - referring to a quantum computer performing a task beyond the means of its conventional brethren.

The advent of the technology poses questions owing to quantum computers’ anticipated capabilities in fields such as cryptography, where, due to their highly parallel nature, they can crack encryption methods that would take conventional computer aeons.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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