Jul 20, 2021

Bank of England fears ‘concentrated power’ of cloud leaders

BOE
AWS
GOOGLECLOUD
MicrosoftAzure
2 min
The Bank of England, Threadneedle Street, London. Credit: Images George Rex
Amazon Web Services (AWS), Microsoft Azure and Google Cloud could face competition in the financial sector if cloud providers are regulated in the sector

The Bank of England says the financial sector’s reliance on a few key cloud providers could be damaging to financial stability.

Without naming any specific providers, BoE governor Andrew Bailey told a news conference he was concerned about a few cloud providers having “concentrated power” over banks’ data.

It is widely assumed to be levelled at the top cloud providers, among them Microsoft Azure, AWS and Google Cloud.

Bailey accepted that cloud companies were able to provide a level of reliability and security that banks would not be able to deliver on their own, but cautioned that financial organisations were bound by terms and conditions that were beyond their control. As private companies, they were also in control of pricing.

'Concentrated power'

Bailey said: "That concentrated power on terms can manifest itself in the form of secrecy, opacity, not providing customers with the sort of information they need to monitor the risk in the service. We have seen some of that going on."

The BoE's Financial Policy Committee had previously said additional policy measures were needed to mitigate financial stability risks in cloud computing.

"In terms of the standards of resilience and the testing of those standards of resilience, frankly we will have to roll some of that back, that secrecy that goes with it. It's not consistent with our objectives.

Balance

"We have got to strike a balance here," Bailey said, referencing the need for privacy linked to cybersecurity concerns versus the need for transparency in the financial sector. 

In response, a Google Cloud spokesperson told Reuters: "We're committed to working with financial services customers and regulators to provide them with controls and assurances on risk management, data locality, transparency, and compliance." AWS and Microsoft had also been asked for comment.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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