May 17, 2020

BeyondTrust report outlines home working endpoint threat

Cyber Security
Digital Transformation
William Smith
2 min
Enterprise cybersecurity firm BeyondTrust has released the seventh edition of its annual ‘Microsoft Vulnerabilities Report’
Enterprise cybersecurity firm BeyondTrust has released the seventh edition of its annual ‘Microsoft Vulnerabilities Report’, which breaks down the s...

Enterprise cybersecurity firm BeyondTrust has released the seventh edition of its annual ‘Microsoft Vulnerabilities Report’, which breaks down the security vulnerabilities facing companies.

Based on analysis of data from Microsoft’s weekly security bulletins, the report from the privileged access management specialists also offers an analysis of cybersecurity trends going five years into the future.

Key findings included the fact that 858 total Microsoft vulnerabilities were discovered in 2019, a record figure, and that 77% of Critical Microsoft vulnerabilities in the last year would be “mitigated” by the removal of administrator rights from endpoints.

That’s a particularly critical imperative considering the current uptake of homeworking driven by the coronavirus pandemic. With those endpoints accessing corporate networks, the threat is obvious, especially when admin rights are maintained.

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“The rate at which vulnerabilities are increasing is a significant concern for organizations committed to protecting their networks from data breaches,” said Morey Haber, Chief Technology Officer and Chief Information Security Officer at BeyondTrust, in a press release. “Recent global events have highlighted the critical need to continue to focus on information security. The ability to remove admin rights and control applications is no longer difficult to achieve, and least privilege should always be considered as part of a proactive security strategy.”

Other highlights include the fact that the number of reported vulnerabilities has risen by 64% in the last five years.

Sami Laiho, Microsoft MVP and Ethical Hacker said: “Removing admin rights will also allow your computers to run faster, better and longer, with less reinstallations. My larger customers have measured a 75% reduction in the amount of help desk tickets after removing admin rights, resulting in a more secure and productive environment for extended periods of time.”

The full report can be found here.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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