May 17, 2020

CISOs focusing on automation, cloud security for 2020

automation
Cyber Security
Cloud
William Smith
2 min
Virtual reality
A new report from American networking technology giant Cisco has outlined the expectations of Chief Information Security Officers for the coming year...

A new report from American networking technology giant Cisco has outlined the expectations of Chief Information Security Officers for the coming year.

Based on a survey of 2,800 security professionals in 13 countries, the report, entitled the “2020 CISO Benchmark Report”, some of the key findings included the fact that, while cybersecurity remains a priority among business leaders, the complexity of infrastructure change due to digital transformation opens up vulnerabilities.

One method of covering this threat is through combatting complexity. That can be achieved through the consolidation of vendors, investing in automation and implementing cloud security.

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In an accompanying press release, Steve Martino, Senior Vice President and Chief Information Security Officer, Cisco, said:“As organizations increasingly embrace digital transformation, CISOs are placing higher priority in adopting new security technologies to reduce exposure against malicious actors and threats. Often, many of these solutions don’t integrate, creating substantial complexity in managing their security environment. To address this issue, security professionals will continue steady movement towards vendor consolidation, while increasing reliance on cloud security and automation to strengthen their security posture and reduce the risk of breaches.”

Recommendations stemming from the report included implementing a layered defence consisting of multifactor authentication and endpoint protection, as well as a focus on cyber hygiene; such as training staff and updating devices.

In this month’s edition of the magazine, our cover feature found us speaking to the CISO of super app Gojek, George Do, who discussed his own approach to the challenges of balancing agility with security. ““We want to enable our developers and our engineers to move as fast as possible, but in order for them to do that securely, their identity and how they go about accessing systems to do their work is paramount. So we employ, and have a robust roadmap to implement, a very strong identity and access management program”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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