Dec 16, 2020

ClickUp’s productivity platform raises $100mn

ClickUp
Productivity
SaaS
Cloud
William Smith
2 min
San Diego, California-based ClickUp offers a cloud productivity platform on a SaaS model
San Diego, California-based ClickUp offers a cloud productivity platform on a SaaS model...

San Diego, California-based ClickUp offers a cloud productivity platform on a SaaS model.

The company’s ambition is to serve as a one-stop location to replace all other workplace apps, including project management, chat, documents, time management, goals and dashboards, with its platform customisable to a company’s needs. Among its customers, ClickUp counts 200,000 teams, including from the likes of Google, Nike, Uber, Netflix and Airbnb. It also integrates with other workplace apps, from Google Drive to Zoom.

Since being founded in 2017, the company has raised $137.5mn across four funding rounds. Its latest Series B saw the company raise $100mn from lead investors Gerogian, alongside Craft Ventures.

In a press release, Zeb Evans, CEO and Founder of ClickUp, said: "ClickUp saves everyone time by replacing all workplace apps with one productivity platform that people genuinely love and use everyday. 

“We began with a vision to create a connected and customizable solution that truly worked for everyone and everything - but I credit our customers with the platform that ClickUp has become. Over the last two years, we have received feedback from hundreds of thousands of customers who have partnered with us to create a platform that truly serves them. As we expand our global presence and continue to deliver on our mission of making the world more productive, it is our core focus on prioritizing customers above all else that will continue our viral growth and make us succeed."

The company said it would use the funds to accelerate its expansion and scale operations.

"Georgian was a ClickUp user first, and an investor second," said Tyson Baber, Lead Investor at Georgian. "ClickUp's laser focus on their customers' experience with the product has fueled the company's explosive growth, which continues to accelerate. Our entire team is thrilled to further our partnership with ClickUp as they transform the future of work."

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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