May 17, 2020

DXC Technology opens Analytics Migration Factory to boost migration to Microsoft Azure

Marcus Lawrence
2 min
Virginia-based DXC Technology opened its first Analytics Migration Factory in Bangalore, India on 18 September
Virginia-based DXC Technology opened its first Analytics Migration Factory in Bangalore, India on 18 September

The factory’s purpose is to accelerate...

Virginia-based DXC Technology opened its first Analytics Migration Factory in Bangalore, India on 18 September

The factory’s purpose is to accelerate clients’ workload migration to Microsoft Azure, the tech giant’s cloud platform augmented with a strong range of AI-based productivity tools.

Azure’s intelligent platform enables companies to strengthen their data analysis, and rapidly develop smart applications.

Edward Ho, executive vice president and general manager of Offerings at DXC, said:

“DXC’s dedicated Azure factory and Azure-certified teams help clients achieve faster, more efficient and safer cloud migrations, while rapidly implementing new applications with innovative tools and integrating pre-built analytics and AI services”.

The factory offers companies a complete migration solution, utilizing a production line methodology to maximize quality control and optimize scheduling and productivity.

This approach also mitigates costs, as well as simplifying governance and project execution.

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Factory lines focus on vital areas of assessment, design, development, testing, and migration deployment, all of which are supported by DXC managed services and a meticulous method of product management.

DXC’s factory deploys “consistent and repeatable deployment methods” according to its press release, which ensures “seamless integration and efficiency of the migration process to minimize business disruption”.

Risks in security management, service continuity, and workload support are reduced by mature ‘run’ processes, tools, DevOps and thorough usage reporting as part of the package.

The firm has plans to open two further factories in Warsaw, Poland, and Manila, the Philippines.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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