Oct 20, 2020

EU eyes €10bn cloud infrastructure project

Cloud
AI
IoT
Security
Paddy Smith
1 min
eu cloud
The Joint Declaration on Cloud, signed by all 27 member states, aims to see a “secure and competitive cloud offering...

EU member states have signed a joint declaration paving the way for next-gen European cloud infrastructure at a cost of up to €10 billion.

Described as “essential to provide the trustworthy data processing infrastructure and services that public administrations, businesses and citizens require in Europe” it is intended to promote data-driven innovation in emerging technologies such as 5G, 6G, AI and Internet of Things (IoT).

In a statement announcing the joint declaration, the EU said: “A common approach to building the European cloud supply will reinforce Europe’s digital sovereignty and increase the competitiveness of European business and industry. In parallel, it will support digitalisation for efficient public administrations, better healthcare and a cleaner, more sustainable environment.”

Centralised solutions for the cloud

The declaration suggests that the project will deliver competitive, green and secure cloud infrastructures and services, with centralised technical solutions and will drive “the take-up of secure, interoperable and energy-efficient data centres and cloud services in particular for small and medium enterprises, start-ups and the public sector”.

“A European Alliance on Industrial Data and Cloud will be launched by the end of the year,” the statement said. “Within this alliance, interested member states, industries and relevant experts will work together to design the detailed business, investment and implementation plan to deploy the next generation cloud capacities for the public and private sector.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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