Sep 3, 2020

Fulham FC partner with RingCentral for remote training

covid-19
Fulham
remote working
RingCentral
William Smith
2 min
Fulham Football Club implemented a video messaging solution as lockdown began in March, enabling players to continue training remotely.
Fulham Football Club implemented a video messaging solution as lockdown began in March, enabling players to continue training remotely...

With the ongoing COVID-19 pandemic upending our lives, remote working, schooling and even socialising have become the norm.

While the image of the remote worker is usually someone who was previously office bound, they are certainly many exceptions - perhaps the most exceptional of which being sportspeople.

Newly promoted to the Premier League, Fulham Football Club can perhaps partly attribute that success to the video messaging solution they implemented as lockdown began in March, enabling players to continue training remotely.

The club partnered with provider RingCentral, which provided its platform for uses in all areas of the club, from players and coaches to back office staff

In a press release, Darren Preston, Fulham’s Chief Operating Officer said: “The RingCentral Office solution has quickly increased operational efficiency thanks to cutting-edge call and video conferencing quality and the ability to communicate using new digital channels.

“Sport is physical, so when lockdown hit, there were some inevitable challenges when it came to routine training. The RingCentral platform has allowed coaches to keep in close contact with players and communicate with them in multiple formats. It’s been the closest thing we’ve been able to get to an in-person experience, which has had a huge impact on continued progress and morale.”

Such solutions were in place at many clubs, as the trailer for Tottenham Hotspur’s Amazon-produced All or Nothing documentary revealed, with manager Jose Mourinho overseeing a bank of screens showing players training at home. Both the Premier League and Championship (the league from which Fulham was promoted) were eventually finished successfully.

Earlier this week, another video communications provider, Zoom, posted results for the second quarter of the 2021 financial year, showing an explosion in its revenues - up 355% year-over-year. That success demonstrates the extent to which remote communications solutions have become imperative for keeping the economy going during the pandemic. 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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