May 17, 2020

The future of trucking? Uber Freight expands to Canada

automation
Logistics
William Smith
2 min
Uber has announced it is bringing its Uber Freight service to Canada, shaking up the country's $68bn freight logistics market
Uber has announced it is bringing its Uber Freight service to Canada, shaking up the country's$68bn freight logistics market.

The service is already pr...

Uber has announced it is bringing its Uber Freight service to Canada, shaking up the country's $68bn freight logistics market.

The service is already present in the Netherlands and Germany, having launched there earlier this year after the initial US launch two years previous. Uber Freight will facilitate both domestic and cross-border loads between the US and Canada, though initially only in Ontario and Quebec and the Midwestern and Northeastern United States.

"Uber is a global company with a global mindset, and the Freight business is no exception,” said Lior Ron, Head of Uber Freight in a press release. “Since the beginning, we have been dedicated to scaling our operations to enable opportunity for both Uber Freight and the shippers and carriers that keep our world moving. We are thrilled to expand to Canada, our neighbor and critical trade partner, to together unlock the massive opportunity the North American trucking market represents. With our sophisticated marketplace technology and reliable carrier base, Uber Freight is uniquely positioned to solve industry challenges, such as tight capacity, both in Canada and elsewhere at scale."

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Much like Uber’s main ride-hailing business, Uber Freight connects users with service providers, albeit the service in this case being the transportation of goods instead of people. Promising to “modernise” logistics, drivers can use it to find nearby available loads with front loaded information about destination and payment. 

Uber is far from the only player in the game. Consider Convoy, which also offers a digital marketplace for matching carriers with shippers, as well as traditional heavyweights like C.H. Robinson, who are increasingly digitalising the process.

Another of Uber’s technological approaches to freight logistics, autonomous trucks, was brought to an end last year. Despite the well documented shortage in truck drivers, Uber seems to be betting on the human touch to reap rewards.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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