May 17, 2020

Gartner: Global IT spending to grow 6.2% in 2018

Gartner
IT
digitisation
Digital Transformation
Jonathan Dyble
2 min
Global IT
A report from Gartner has forecast global IT spending to reach $3.74tn through 2018, up 6.2% from the $3.52tn recorded in 2017.

“This is the highest...

A report from Gartner has forecast global IT spending to reach $3.74tn through 2018, up 6.2% from the $3.52tn recorded in 2017.

“This is the highest annual growth rate that Gartner has forecast since 2007,” said John-David Lovelock, Research Vice President at Gartner.

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Gartner attributes much of this strong growth to the declining US dollar, with the US being the leading international hub for IT. Further, the expectation is that the IT market will continue to maintain this strong growth in line with expected global economic growth.

Broken down, enterprise software spending is forecast to grow 11.1% this year, up from the 8.8% recorded in 2017, whilst the IT services market is forecast to grow 7.4% and the devices market 6.6%.

“Gartner’s figures underline the continued shift toward to ‘digital business’ – as digitalisation continues to impact the way we work, think and live, while adding a whole new layer of complexity to enterprise IT,” said Richard Best, General Manager at Comparex UK.

“Organisations are having to respond to this trend by developing and delivering new digital services – so it’s no surprise that enterprise software will experience the strongest growth of any sector this year, of 11.1%.”

These forecasts indicate that the software industry is expected to grow substantially over the coming years as a result of the growing digital transformation market, with many businesses looking to compete more readily by modernising their operations.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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