May 17, 2020

HBO hacked, Game of Thrones script stolen

HBO
hacking
Game of Thrones
Cybersecurity
Fran Roberts
2 min
A group of hackers claims to have stolen the script for a forthcoming Game of Thrones episode and other data in a breach at entertainment firm HBO.

The...

A group of hackers claims to have stolen the script for a forthcoming Game of Thrones episode and other data in a breach at entertainment firm HBO.

The allegedly stolen Game of Thrones script appears to be from the fourth episode of season seven, which is currently being broadcast.

The hackers have already made upcoming episodes from Ballers, Insecure, Barry and Room 104 available online, and they have promised more “coming soon”, claiming to have 1.5 TB of data.

“HBO recently experienced a cyber incident, which resulted in the compromise of proprietary information,” a statement from the network reads. 

“We immediately began investigating the incident and are working with law enforcement and outside cybersecurity firms. Data protection is a top priority at HBO, and we take seriously our responsibility to protect the data we hold.”

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The full extent of the hackers’ cache is yet to be revealed, and no episodes of Game of Thrones – HBO’s biggest hit – have been leaked thus far.

For years, HBO has fought a cyber-battle to keep Game of Thrones storylines secret and the show’s content from being illegally distributed – particularly before episodes air.

“HBO has done brilliantly marketing Game of Thrones and it makes them an attractive target for hackers,” said Michael Sulmeyer, Cybersecurity Project Director at the Belfer Center for Science and International Affairs at Harvard University.

Indeed, data published by the piracy monitoring firm MUSO suggests that the season seven premiere of Game of Thrones was pirated 90 million times.

Previously HBO has suffered accidental content leaks but this is the first time the company has been the victim of a cyberattack.

However, it is not the only entertainment firm to suffer such ignominy – in April, a hacker penetrated Netflix to release episodes from season 5 of Orange Is the New Black ahead of its summer return.

The 2014 Sony hack remains the largest, with 100TB of data stolen.

Data security is a challenge for entertainment companies, in part due to the large number of players involved in production and post-production.

The intrusion was "obviously disruptive, unsettling, and disturbing for all of us," said Chairman and Chief Executive Richard Plepler in an email to HBO employees.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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