IBM acquire Bluetab to expand data and hybrid cloud services
IBM today announced another acquisition, a week after acquiring startup BoxBoat, to expand its portfolio of data, cloud, and analytics services. With Bluetab, IBM aims to further advance its hybrid cloud and AI strategy across Europe, Latin America, and North America.
Founded in 2005, Bluetab has long-standing relationships with leading brands in the banking, telecommunications, and energy and utilities industries across Spain, Mexico, Peru and Colombia. Bluetab enables enterprises to drive more value from their data by transforming their on-premise data and analytics estates to hybrid multi-cloud data platforms using a combination of public cloud providers and technologies including Red Hat OpenShift.
"The outside-in digital transformation of the past is giving way to the inside-out potential of using company-owned data with AI and automation to generate business value and create intelligent workflows," said Mark Foster, Senior Vice President, IBM Services and Global Business Services. "Our acquisition of Bluetab will fuel migration to the cloud and help our clients to realise even more value from their mission-critical data."
Acceleration in companies moving to the cloud
According to the 2021 State of the Cloud Report, enterprises have almost entirely embraced multi-cloud; 92% of respondents reported having a multi-cloud strategy. 82% are taking a hybrid approach, combining the use of both public and private clouds. 36% of enterprises spend more than $12 million per year on public clouds and 90% of enterprises expect cloud usage to exceed prior plans due to COVID-19.
The market for data services also continues to grow both in revenue and size, despite the pandemic. Gartner forecasted the worldwide data and analytics services market at a five-year compound annual growth rate of 14.6%, reaching $232 billion by 2024.
"The key to solving data challenges for our clients has been the exceptionally talented and experienced team we have been able to build as well as the value-added accelerators we have developed," said José Luis López, Bluetab co-founder. "We could not be more excited by the opportunity that IBM offers us to continue to grow our team, to build on our accelerators and to help more clients achieve leadership positions by leveraging their data."
The financial details of the deal were not disclosed. The transaction is subject to customary closing conditions including regulatory clearance and is expected to close in the third quarter of 2021.
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion