IBM Cloud receives highest customer rating over past year

When it comes to choosing a cloud provider, there are countless options - from the big tech beasts to smaller challengers.

Industry stalwart IBM celebrated the fact that its cloud offering was ranked the highest by customers over the past twelve months on advisory firm Gartner’s Peer Insights review platform. Fending off competition from Amazon Web Services (which received a 4.6 from 1014 ratings), Microsoft Azure (which received a 4.5 from 660 ratings) and Google Cloud platform (which received a 4.5 from 474 ratings), IBM Cloud scored a 4.7 from 91 ratings.

IBM Cloud is said by the company to be used by companies across 20 industries. The suite, which operates on a SaaS model, includes data and AI tools, as well as access to IBM’s expertise.

Some of the “most helpful” reviews characterised the company’s offering as “Secure and Cost Effective”, “A good mix of PaaS services on cloud” and “A powerful environment for deploying web services.”

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Another said: “Having a cloud storage avenue is something which will attract many companies, and hence, us having IBM Cloud acts as a big advantage, where there is no attacks or lose of information.”

Last November, the company bolstered its cloud offering with the addition of a new cybersecurity platform called Cloud Pak. Specifically targeted at hybrid cloud operations, the software can connect with different tools and clouds.

"As businesses move mission-critical workloads to hybrid multicloud environments, security data is spread across different tools, clouds and IT infrastructure. This can create gaps that allow threats to be missed, leading security teams to build and maintain costly, complex integrations and manual response plans," said Mary O'Brien, General Manager, IBM Security, at the time. "With Cloud Pak for Security, we're helping to lay the foundation for a more connected security ecosystem designed for the hybrid, multicloud world."