IBM to improve its cloud-based data responsibility
With an increasing number of firms looking to digitise their operations, IBM has recognised the need to maintain a high level of data responsibility in line with this digital growth, resulting in the technology giant rolling out a new support model and capabilities for IBM Cloud in Frankfurt, Germany.
According to the European Commission, the data economy in the EU is expected to reach €739bn by 2020.
However, a side effect of this growth is that concerns over data protection and cybersecurity have increased drastically in recent times.
This is down to both an increasing emphasis having been put upon them by authorities including the General Data Protection Regulation, as well as a number of big name companies having suffered data hacks including Equifax and Yahoo.
In an aim to combat the threat of this, IBM’s new data responsibility will both further ensure that access to sensitive data is restricted, in addition to providing clients with a greater control over the transparency of where their data is held.
“IBM’s commitment to data responsibility and the added controls in the IBM Cloud in Europe allow us to trust IBM to protect our most valuable data,” says Patrick Palacin, Co-founder and CTO of TeleClinic, a firm that provides security-rich telemedicine services to patients throughout Germany.
“Our patient and caregiver information is highly sensitive and additional capabilities to ensure data residency, security and privacy mean the IBM Cloud is the innovation platform we trust.”
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion