Jan 25, 2021

India’s Jio tests 5G and aims to rid country of 2G networks

Jio
5G
India
Cloud
William Smith
2 min
The tests saw throughputs of 1 Gbps achieved via 5G radio and smartphones integrated in Jio’s 5G core network
The tests saw throughputs of 1 Gbps achieved via 5G radio and smartphones integrated in Jio’s 5G core network...

Indian digital services company Jio, a subsidiary of the Reliance industries Conglomerate, has begun tests for 5G in the country.

The tests saw throughputs of 1 Gbps achieved via 5G radio and smartphones integrated in Jio’s 5G core network.

Connecting India

In a press release, Shri Mukesh D. Ambani, Chairman and Managing Director, Reliance Industries Limited said: “India is today among the leaders driving the Digital Revolution in the world. In order to maintain this lead, Jio will continue to accelerate the rollout of its digital platforms and indigenously developed next generation 5G stack and make it affordable and available everywhere. Jio's 5G service will be a testimony to the vision of AtmaNirbhar Bharat [An economic development policy instituted by the country’s Prime Minister last year]. 

Jio operates with a focus on bringing digital services to the Indian Market, and has around 400 million subscribers in the country. The company’s digital ecosystem spans broadband connectivity, smart devices, cloud and edge computing, big data analytics artificial intelligence, the internet of things and more.

The end of 2G

“Jio is determined to make India 2G-mukt [free of 2G, the oldest mobile technology], thereby empowering every Indian to have an affordable smartphone and be a part of digital and data revolution,” continued Ambani. “We invite and encourage all stakeholders to work together to make world-class digital services available to every Indian consumer at the most affordable prices.”

The news came alongside the release of quarterly results, which saw a 15.5% increase in net profit, quarter on quarter. Meanwhile, EBITDA (earnings before interest, taxes, depreciation, and amortization) grew 6.4% quarter on quarter. That comes on the back of India’s number of internet users growing significantly in recent years.

Last year, the company received significant backing from US chipmaker Intel’s capital investment arm, to the tune of $250mn - in exchange for a 0.39% stake. 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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