May 17, 2020

Infosys appoints Capgemini executive as new CEO

Salil Parekh
Jonathan Dyble
2 min
Amidst a significant amount of internal turmoil at Infosys, the company has appointed Salil Parekh as its new CEO and Managing Director.

India’s seco...

Amidst a significant amount of internal turmoil at Infosys, the company has appointed Salil Parekh as its new CEO and Managing Director.

India’s second largest IT services company poached its new man from Capgemini, where Parekh has been acting as a member of its Executive Board.

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“We are delighted to have Salil joining as the CEO & MD of Infosys. He has nearly three decades of global experience in the IT services industry,” said Nandan Nilekani, Chairman of the Board, Infosys. “He has a strong track record of executing business turnarounds and managing very successful acquisitions.”

Parekh will be responsible for turning the struggling Infosys around, with the company having failed to regain its industry-leading growth for a number of years. The IT firm has been the subject of a number of controversial headlines of late, eroding its reputation – something that Parekh will be required to change.

He will replace Pravin Rao who will step down as the interim CEO and Managing Director of Infosys, continuing on with his role as the company’s Chief Operating Officer (COO).

“The Board believes that he is the right person to lead Infosys at this transformative time in our industry,” Nilekani continued. “The Board is also grateful to Pravin for his leadership during this period of transition.”

In addition to his industry experience with Capgemini, Parekh has obtained Master of Engineering Degrees in both Computer Science and Mechanical Engineering, in addition to having a Bachelor of Technology degree in Aeronautical Engineering from the Indian Institute of Technology in Bombay.

Parekh’s appointment with Infosys will be effective 2 January 2018.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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