Jun 1, 2020

Learning As It Should Be - LearnUpon

Kayleigh Shooter
4 min
We take a closer look into LearnUpon, a training platform that specialises in helping businesses get the most out of corporate learning.

Business Overv...

We take a closer look into LearnUpon, a training platform that specialises in helping businesses get the most out of corporate learning.

Business Overview:

LearnUpon is founded on more than 25 years of eLearning experience. Started in 2012 by Brendan Noud and Des Anderson, their mission is to help you get more out of corporate learning. By putting your goals first, LearnUpon makes sure that every learning opportunity is an experience that advances your employee, partner, and customer success. At LearnUpon, employees are committed to putting your business at the heart of everything we do. They have built a strong, committed culture that shines through in every interaction so that together we can support you in achieving your learning goals.

Why LearnUpon?

  • A powerful, practical learning platform - We believe corporate learning should be effective to manage, track, and deliver. LearnUpon ensures you can deliver training that adds real value to your business.

  • Quick to set up, easy to use - Nothing's more important than an LMS that you and your learners can use. Quick and easy, it’s simple to deliver impactful, accessible training with LearnUpon.

  • Scale your training and your business - Don’t let your LMS slow down your business’s growth. Built to scale, LearnUpon helps you train every learner and every audience so you can meet your specific learning needs.

  • A committed, knowledgeable support team - Be guided by our outstanding reps. Capable, committed, and available 24/7, you’ll experience the best customer support in the business.

What is an LMS?

When tasked with finding a suitable LMS, often people don’t even know what an LMS is. Don’t worry. Most people have used an LMS at one point, some without even realizing it.  Here’s an explanation of what is a Learning Management System? And what does an LMS do? Some basic information: The definition of an LMS is “A learning management system (LMS for short) is a software application that is used to administer, track, report and deliver training". In simple terms, a Learning Management System or LMS, allows you to create, deliver and report on training courses and programs. That’s it boiled down to its most simple form. Similar to describing accounting software, as software that helps you do accounting. There’s much more detail involved, but that's a good start.  There are hundreds of LMSs to choose from. Each is different. This is why businesses find the process of selecting an LMS complicated.

LearnUpon’s solutions:

  • Employee training: Enhance employee knowledge and success.

  • Customer training: Improve customer adoption, retention and loyalty.

  • Partner training: Advance partner knowledge, loyalty and mind share.

  • Compliance training: Achieve and record compliance. 

LearnUpon and mytaxi:

The popular taxi booking app, Hailo, waved goodbye to commuters when it merged with Daimler subsidiary mytaxi, making it Europe’s largest taxi e-hailing company. In Ireland alone, 10k+ Hailo drivers needed to be prepped for the move and trained on the new app in time for mytaxi’s launch. To do this, Hailo turned to LearnUpon for a quick to set up, intuitive learning solution. Within 5 weeks they’d taken their new training program from inception to roll out, designing the content, building and testing the course, before successfully releasing the training to their 10k+ registered drivers. To support this high stakes app migration, mytaxi needed to train a large number of mobile users in a short amount of time. That’s when Hailo got in touch with LearnUpon. After discussing a strategy for driver training, they found that LearnUpon’s easy-to-use, quick to set up, and highly scalable solution was exactly what they needed. They could also be confident that a Customer Success Manager would be on hand to consult on their implementation plan, ensuring they could achieve their goals. The training needed to look great on mobile, so LearnUpon’s responsive design was a natural fit, as all courses automatically resize for mobile display. LearnUpon also made the training accessible anywhere, anytime for Hailo’s busy drivers. From their first orientation in LearnUpon it took their team just five weeks to design and build their app migration courses, to rolling the training out to drivers in Ireland. Flexible, scalable, and offering excellent success and support, LearnUpon were the perfect training partner for Hailo’s app migration; so when mytaxi launched, their drivers were prepped and ready to go!

Learn more about LearnUpon, here

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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