Jun 24, 2021

Legend: John McAfee

McAfee
Cybersecurity
Intel
2 min
A controversial figure, John McAfee is credited with starting an entire technology industry around cybersecurity

John McAfee is credited with starting the entire cybersecurity industry. In 1987, he set up McAfee Associates and released VirusScan. Previous antivirus programs had been released, but McAfee’s was the first with mass appeal and was soon a day zero (or at least day one) installation for Windows users as well as corporate clients.

McAfee: divisive

But McAfee was also a hugely divisive character. He dismissed his own software, claimed he never used it, and rejoiced when Intel bought McAfee and took his name off “the worst software on the planet.” He was anti-tax, pro-drugs, anti-war and pro-free trade. He was also a tireless crusader for cyber awareness, and set up a political party called the Cyber Party in order to make a bid for the office of president of the US.

“I am now everlastingly grateful to Intel for freeing me from this terrible association with the worst software on the planet”

McAfee: born in the UK

McAfee was born in Gloucestershire, UK, but moved to Salem, Virginia, where his American father (his mother was English) shot himself when McAfee was 15. McAfee worked at NASA, Univac, Xerox, Computer Sciences Corporation, Booz Allen Hamilton and Lockheed. It was while working at the latter he was given a copy of Brain, the first computer virus for PC, and began to engineer a defence.

McAfee: controversy

Controversy dogged McAfee. He was implicated as a ‘person of interest’ in the search for a neighbour who had been shot. He married a prostitute. He claimed a cocaine baron was writing his biography. He was arrested for possession of an unlicensed weapon and for manufacturing drugs in Belize (later released without charge). There were various other arrests (mainly weapons related) but not much would stick until McAfee’s anti-tax stance caught up with him. 

McAfee: arrest

He fled the US as tax authorities turned up the heat on at least four years of non payment of tax and was arrested (again) in Spain in October 2020 at the behest of the US Department of Justice. Charges for fraudulently promoting cryptocurrencies were soon added and he was formally indicted in March 2021. In June 2021, the Spanish National Court authorised McAfee’s extradition to the US, and McAfee was found dead in his cell just hours later in what is widely believed to be a suicide.

McAfee: death

Even in death, McAfee courted controversy, having announced that if he was ever found to have committed suicide, it would mean he had been murdered. A slew of conspiracy theories mushroomed in the hours after his death was announced. It’s just what he would have wanted.

Share article

Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

Share article