May 17, 2020

Microsoft Azure: Microsoft's cloud computing platform

Cloud
Sean Galea-Pace
3 min
Microsoft Azure: Microsoft's cloud computing platform
Microsoft Azure is Microsoft’s cloud computing platform.

What is Microsoft Azure?

Having originally been announced in 2008, Azure was officially rel...

Microsoft Azure is Microsoft’s cloud computing platform.

What is Microsoft Azure?

Having originally been announced in 2008, Azure was officially released in 2010 and offers a range of cloud services, such as compute, analytics, storage and networking.

The Azure platform helps businesses manage challenges and meet their organisational targets. It provides tools that support all industries such as e-commerce, finance and a range of Fortune 500 companies, as well as being compatible with open source technologies.

Azure offers four different types of cloud computing: infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (PaaS) and serverless. Microsoft charges Azure on a pay-as-you-go basis, which means subscribers receive a bill each month that only charges them for the specific resources they used.

Microsoft provides five different types of customer support options for Azure. These are:

  • Basic

  • Developer

  • Standard

  • Professional Direct

  • Premier

What is Microsoft Azure used for?

Azure’s use cases are quite diverse. Running virtual machines and containers in the cloud is a popular use for Microsoft Azure. These compute resources can host infrastructure components, like domain name servers (DNS), Windows Server services or third-party applications. 

Azure is also often used as a platform for hosting databases in the cloud. It offers serverless relational databases such as Azure SQL.

Why does it matter?

Azure doesn’t have upfront costs. With its usage-based billing formula, it’s an attractive option for enterprises transitioning from on-premise Windows services to the cloud. Through Azure, it allows technologies such as Windows Server, Active Directory and SharePoint to be eased through a blend of Azure and Office365. This will allow IT staff free time to focus on new projects, instead of wasting time on general upkeep.
 

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Products and services

Azure sorts its services into a range of different categories.

  • Compute 

  • Mobile 

  • Web

  • Storage

  • Analytics

  • Networking

  • Media and content delivery network

  • Integration

  • Identity

  • Internet of Things

  • DevOps

  • Development

  • Security

  • Artificial intelligence and machine learning

  • Containers

  • Databases

  • Migration

  • Management and governance 

  • Mixed reality

  • Blockchain

  • Intune

Getting Microsoft Azure

The Microsoft for Startups programme has pledged US$10,000 per month of Azure service credits for one year for a total of US$120,000. Microsoft has partnered with more than 200 startup accelerators in 47 countries. 

For individual developers interested in signing up, new registrants receive a $200 platform credit applicable towards any Azure service, with the exception of third-party offerings in the Azure Marketplace.

In Facts

90+ compliance offerings - the largest portfolio in the industry.

95% of Fortune 500 companies trust their business on Azure.

US$1bn investment annually in security to protect customers’ data from cyberthreats. 

To learn more about Microsoft Azure, click here!

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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