May 17, 2020

Microsoft hits US$1trn market cap alongside strong cloud performance

Microsoft
$1trn
Cloud
growth
Marcus Lawrence
2 min
Microsoft market cap exceeds $1trn as it beats expectations for quarterly earnings and revenues driven by cloud growth
Microsoft released its Q3 results, ending 31 March 2019, on 24 April, revealing outstanding performance of its cloud-based business operations.

CNBC re...

Microsoft released its Q3 results, ending 31 March 2019, on 24 April, revealing outstanding performance of its cloud-based business operations. 

CNBC reported that the news, which beat expectations for both earnings and revenue, saw Microsoft’s stock value rise by 3% to US$130.50 and push its market cap beyond $1trn.

Year-on-year, Microsoft’s revenue increased by 14% to $30.6bn, with net income rising by 19% to hit $.8bn.

Revenue in its Intelligent Cloud business reached $9.7bn, rising 22% from Q3 2018, and Microsoft highlighted that Azure’s revenue grew by an astounding 73% while server products and cloud services revenue overall rose by 27%.

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“Demand for our cloud offerings drove commercial cloud revenue to $9.6 billion this quarter, up 41% year-over-year,” said Amy Hood, Executive Vice President and CFO at Microsoft, in the company’s press release. 

“We continue to drive growth in revenue and operating income with consistent execution from our sales teams and partners and targeted strategic investments.”

Satya Nadella, Microsoft CEO, added:

“Leading organizations of every size in every industry trust the Microsoft cloud. We are accelerating our innovation across the cloud and edge so our customers can build the digital capability increasingly required to compete and grow.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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