May 17, 2020

Oracle’s Austin campus: An example of talent retention

Oracle
Austin
campus
Cloud Computing
Jonathan Dyble
2 min
Oracle
Oracle’s new Austin, Texas campus has been proclaimed as shining example of how to attract and retain leading technology talent.

As cited in a number...

Oracle’s new Austin, Texas campus has been proclaimed as shining example of how to attract and retain leading technology talent.

As cited in a number of studies, the increasing digital skills gap has led to firms competing more than ever for technology employees. For example, Facebook in January announced that it would be opening three new digital skills hubs across Europe, specifically aimed at tackling the challenges posed by the digital skills gap.

“Soon, those graduating this year will be applying for jobs – and the top talent amongst them will be in high demand,” said Marcus MacNeill, Senior Vice President of Product Management at ASG, speaking to Gigabit Magazine.

“In order for companies to attract the brightest and best, they must invest in office technologies that deliver an intuitive, easy-to-use, all-in one experience for these new employees, while of course, still allowing the business to retain control.”

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Oracle’s state of the art cloud campus has largely focused on addressing this, with the aim of attracting leading technology talent to the company, says Oracle’s Chief Executive Officer, Mark Hurd:

“Oracle is expanding in Austin to attract, hire and train the best talent to support the unprecedented growth of our cloud business. This campus will help enable our customers to accelerate their Oracle Cloud adoption and drive success.”

The 560,000 square foot facility, situated next to Lady Bird Lake, spans 40 acres of land, featuring a 295-unit apartment, restaurant outlets, state-of-the-art sports facilities, innovation labs, landscaped balconies and alike.

The campus will also be home to the company’s “Oracle Digital Class Of” initiative that will hire new university graduates, then training them up and providing them with all the necessary resources to start their career paths, with the idea that these will remain within the company.

As a flagship campus of the technology company’s US efforts, the campus is able to house over 10,000 employees, with many of these expected to come through the program.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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