May 17, 2020

Pentagon appoints former JPMorgan CIO as IT Lead

CIO
Pentagon
Department of Defense
Dana Deasy
Jonathan Dyble
2 min
Pentagon
The US Department of Defense has announced the appointment of Dana Deasy, the former Chief Information Officer of JPMorgan, as its own CIO.

“I'm plea...

The US Department of Defense has announced the appointment of Dana Deasy, the former Chief Information Officer of JPMorgan, as its own CIO.

“I'm pleased to announce that Mr Dana Deasy will serve as the Department of Defense chief information officer. He is joining us from JP Morgan,” said Dana White, the Pentagon’s Chief Spokesperson.

In his new role, Deasy will become responsible for the management and use of information, communications and cybersecurity for the Department of Defense.

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His appointment comes at a time when the Pentagon is looking more readily to enhance its IT networks with technologies such as the cloud, having opened bidding for a multibillion dollar cloud services contract that Amazon is expected to obtain, despite competition from Oracle, Microsoft, IBM and others.

“Mr Deasy's extensive enterprise-level experience and leadership will ensure the department drives a culture of performance and maximizes the value of every taxpayer dollar entrusted to us,” White continued.

Having stepped down from his role at JPMorgan in September, Deasy will now join the Pentagon in early May.

Upon his enrolment, Deasy will replace Essye Miller in the position who has been filling in on an interim basis since John Zangardi stepped down from the post after becoming CIO of Department of Homeland Security.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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