Salesforce will add US$859bn to the global economy by 2022 - IDC

By Tom Wadlow
Customer Relationship Management (CRM) software giant Salesforce could contribute around US859bn to economies around the world by 2022, according to new...

Customer Relationship Management (CRM) software giant Salesforce could contribute around US859bn to economies around the world by 2022, according to new research.  

The International Data Corporation (IDC) says that this will also amount to around 3.3mn jobs, with every dollar made by Salesforce by 2022 adding $5.18 to the wider economy. Last year, the company turned over $11.55bn.

The US and Japan are the two countries forecast to be the largest beneficiaries, Salesforce’s ecosystem adding $411.3bn and $106bn to their respective economies over the 2016-2022 period.

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In terms of industries, financial services is predicted to generate the largest revenue from the Salesforce platform ($163.7bn), closely followed by manufacturing ($159bn). These two sectors will also benefit from mass employment – financial services adding another 584,955 staff by 2022, with manufacturing industries seeing another 638,296 jobs created.

IDC’s study also covered the six-year economic impact on the following industries:

  • Retail: $92.bn revenue, 401,355 jobs
  • Communications and media: $89.8bn, 360,451 jobs
  • Government: $50.9bn, 221,640 jobs
  • Health and life sciences: $68.2bn, 244,096 jobs

Despite these figures demonstrating the return on investment to be had from investing in these types of cloud computing solutions, only 6% of IT budgets are spent on public cloud services.

Some of the Salesforce benefits cited by respondents in IDC’s research include: decreasing time to market; cutting in-house costs and overheads; cutting in-house development costs; increase in service quality and superior product variety.

IDC predicts that spend IT spend on public cloud will more than double to 13% by 2022, which still leaves ample room for further payback to be reaped.  

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