May 17, 2020

Software like Slack comes to fore in coronavirus pandemic

Health
Cloud
William Smith
2 min
Remote working is increasingly becoming a necessity as offices are shuttered due to the coronavirus pandemic
Remote working is increasingly becoming a necessity as offices are shuttered due to the coronavirus pandemic.

Just last week, Twitter enforced a work f...

Remote working is increasingly becoming a necessity as offices are shuttered due to the coronavirus pandemic.

Just last week, Twitter enforced a work from home policy for all of its nearly 5,000 global employees, intensifying its previous advice which instead simply strongly recommended adherence to the policy. Before that, Apple CEO Tim Cook issued a memo telling employees worldwide to work from home if it was possible to do so.

It’s a trend enterprise collaboration software Slack has directly addressed in a blog post, saying: “At this time, like everyone else, we’re thinking about the health of our people and their families and communities, and how that changes how we work together to help reduce the spread of infection.”

The company accordingly offers extensive remote work capabilities as part of its claim to be a replacement of email inside a company. Unlike email, conversations can be easily divided into distinct channels for different projects or teams within an organisation, alongside advanced search features to ensure things aren’t lost. Considering the mishmash of solutions commonly found within organisations, Slack also offers integrations with rival solutions, including Google Calendar.

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Slack was founded in 2009 as a video game developer (at which time it was known as Tiny Speck), by a team including the founder of Flickr, Stewart Butterfield, and other team members such as Flickr’s Chief Software Architect Cal Henderson. The collaboration software on which the company has built its name and reputation was only developed after the failure of the company’s first projects.

Having raised some $1.4bn over a succession of funding rounds since 2010, Slack was valued at $20bn when it made its debut on Wall Street in June of last year.

While enthusiasm for remote working does seem prescient, it is worth noting that the market doesn’t entirely agree. Last week, Slack experienced a 20% fall in its share price as part of the wider wipeout.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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