Jun 1, 2020

Startup Spotlight: Datadog’s cloud monitoring and analytics

Cloud
Big Data
William Smith
2 min
Datadog is a monitoring and data analytics platform for cloud applications, based in New York
Possessing what is surely the cutest logo of any company we’ve put the spotlight on, Datadog is a monitoring and analytics platform for cloud applicat...

Possessing what is surely the cutest logo of any company we’ve put the spotlight on, Datadog is a monitoring and analytics platform for cloud applications, based in New York.

The platform is intended for use by developers, IT and business users to gain oversight across an organisation’s cloud technology stack. Operating on a software-as-a-service (SaaS) model, Datadog’s software includes automated infrastructure monitoring, application performance monitoring and log management. The platform also has over 400 built in integrations with common platforms such as Alibaba Cloud, AWS, Google Cloud and many more.

Customers include the likes of Peloton, 21st Century Fox, Dreamworks, Samsung, Ubisoft, The Washington Post and Whole Foods.

A recent development has seen the release of a security monitoring product intended to extended Datadog’s capabilities into the realm of security engineers, with features including real-time threat detection and easily customisable detection rules.

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“Given their complexity and velocity, security teams are looking to partner with developers and operations teams to secure dynamic cloud environments,” said Marc Tremsal, Director of Product Management at Datadog. “We’ve built Datadog Security Monitoring to enable all engineers to cost-effectively analyze detailed observability data for potential threats, and easily collaborate during investigations.”

Having raised nearly $150mn across five funding rounds, last week, the firm announced first quarter results, with revenue climbing 87% year-over-year and the number of large customers growing by 89%.

CEO and co-founder Olivier Pomel was unphased by the effect of the COVID-19 pandemic on the company, saying in the press release: “In response to the COVID-19 pandemic, we are focused on ensuring the safety of our employees, continuing to best serve our customers, and investing in our platform. This crisis has demonstrated the need to be digital-first and agile, has underscored the importance of observability into cloud environments, and reaffirmed the long-term opportunity for Datadog.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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