Stockholm, Yingtan, La Paz win big at Smart City Expo World Congress
"The future belon...
It’s the last day of the Smart City Expo World Congress, an annual event exploring, celebrating and driving smart city innovation.
"The future belongs to those who believe in the beauty of their dreams,” write the event organisers. This year’s event, held at the Gran Via Venue in Barcelona, is focusing on the themes of zero waste, inclusivity, and the progression of smart city initiatives from small proof-of-concept projects to smart implementation at scale.
The event is comprised of a Congress, with more than 400 international experts coming together to share knowledge and insights, and a 45,000 square metre Expo, where more than 844 companies are showing off their smart city projects and designs to more than 21,000 attendees.
The Smart City World Expo Congress also distributes a number of awards each year to cities and companies that lead the pack in terms of smart city initiative adoption and sustainable practice.
Among the winning companies were UK-based waste management company FCC Environment, which picked up the top award for Innovative Ideas in recognition of its work to create self-supporting, electric, modular lorry chassis for urban services. Predictive satellite maintenance company Hexagon also scooped up a victory for its urban environment solutions, and the Los Angeles Data Science Federation claimed the top spot in the Governance & Finance category.
However, as cool as all that is, it’s a smart city event, and the awards we’re most interested in are those for Urban Mobility, Digital Transformation and the Smartest City. Here are the winners.
Mobility Award: La Paz, Bolivia
The national administrative capital (the highest one in the world) of Bolivia, La Paz has a unique set of problems, the altitude and mountainous terrain being among them. To get around the city, La Paz uses a system of urban cable cars - a world first. It has 10 operational lines covering 31.6km and has 37 stations.
Digital Transformation: Yingtan, China
Responsible for building the world’s first 5G all-domain digital twin city (no, not like Minneapolis) Yingtan is leading the field in terms of IoT adoption as part of digital foundations that support urban living.
Smart City: Stockholm, Sweden
No stranger to accolades for its smart city infrastructure and projects, Stokholm took home the top award at the event. Praised for its inclusivity and sustainable initiatives, the city beat out Bristol in the UK and Seoul in South Korea to claim the top spot and the highest award at the event.
Five9: the cloud software industry leaders acquired by Zoom
Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.
Founded in 2001, Five9 help contact centres of every size create powerful connections.
The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions.
Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.
Utilising cloud capabilities for improved customer experience
Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.
Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.
Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.
By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.
Five9’s recognition for industry-leading software
As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.
For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021.
Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.
Five9: Zoom’s first major acquisition
Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.
This deal with Five9 will help expand the company’s Zoom Phone offering.
“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.
With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion