May 17, 2020

Trust Your Supplier blockchain network launched by IBM

Blockchain
IBM
William Smith
2 min
Trust Your Supplier is said to be designed to improve the qualification, validation, onboarding and life cycle management of suppliers
IBM and blockchain consultant Chainyard have announced the launch of a supply chain focused blockchain network.

Trust Your Supplier is said to be desig...

IBM and blockchain consultant Chainyard have announced the launch of a supply chain focused blockchain network.

Trust Your Supplier is said to be designed to improve the qualification, validation, onboarding and life cycle management of suppliers, facilitated by the IBM Blockchain Platform.

In its 5 July press release, IBM identified founding participants as including AB InBev, Cisco, GlaxoSmithKline, Lenovo, Nokia, Schneider Electric and Vodafone.

"Working with IBM and Chainyard on this blockchain initiative represents a great opportunity for Nokia to further enhance our suppliers' experience and optimize the onboarding process," said Sanjay Mehta, Vice President Procurement, Nokia. "Using the latest technology to address a classical challenge will be of benefit for everyone, and further increase the speed of using innovative solutions."

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Eliminating the paperwork and manual labour usually associated with supply chain management, Trust Your Supplier instead uses the blockchain to create an audit trail. With a digital passport identifying suppliers, IBM said the process should reduce the time and cost for companies managing suppliers.

"Blockchain has the ability to completely transform how companies onboard and manage their supplier network for the future," said Renee Ure, Chief Supply Chain Officer for Lenovo's Data Center Group. "Through Trust Your Supplier, both buyers and suppliers will see the procurement benefits of blockchain through reductions in cost, complexity and speed."

The network is planned to be made commercially available in Q3 of 2019, with IBM planning to bring 4,000 of its North American suppliers onto the network in the near future.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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