Nov 30, 2020

UK Government brings forward 5G ‘high risk vendor’ ban

5G
huawei
Paddy Smith
3 min
5g Huawei
The UK’s government has announced an aggressive digital roadmap to ban Huawei kit from September 2021 and diversify 5G telecoms vendors...

The UK government has set out a roadmap for the complete removal of ‘high risk vendor equipment’ from the nation’s 5G networks.

The ban on installing Huawei 5G equipment – which could be met with meaningful penalties – will be brought forward to September 2021.

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The roadmap includes a £250 million strategy to diversify the 5G telecoms market, which includes the formation of a National Telecoms Lab and trials with Japanese vendor NEC.

Digital secretary Oliver Dowden said, “Today I am setting out a clear path for the complete removal of high risk vendors from our 5G networks. This will be done through new and unprecedented powers to identify and ban telecoms equipment which poses a threat to our national security.

“We are also publishing a new strategy to make sure we are never again dependent on a handful of telecoms vendors for the smooth and secure running of our networks. Our plans will spark a wave of innovation in the design of our future mobile networks.”

In a statement the government also outlined its diversification strategy:

The Diversification Strategy will help to mitigate the resilience risks to 5G networks ahead of the 2027 deadline. It will see the government spend an initial £250 million to kick off work to create a more diverse, competitive, and innovative supply market for telecoms.

This will not only increase the quality, security and resilience of new 5G mobile networks but will help people access the economic and social benefits brought by advances in new technologies.

The strategy sets out a number of targeted measures the government will be taking forward:

  • Funding a new Open RAN trial with Japanese telecoms vendor NEC. The NEC NeutrORAN project will be based in Wales and will aim to see live 5G Open RAN within the UK in 2021, testing solutions to deploy 5G networks in the most cost effective, innovative and secure way.
  • Establishing a world-class National Telecoms Lab. A secure research facility that will bring together operators, existing and new suppliers, academia and the government to create representative networks in which to research and test new ways of increasing security and interoperability.
  • Funding the SmartRAN Open Network Innovation Centre (SONIC). Partnering with Ofcom and Digital Catapult, this will be an industry-facing testing facility to foster Open RAN in the UK helping to develop a supply chain with multiple suppliers at every stage.

The strategy sets out a long-term vision for a healthy supply market, which revolves around three key pillars: supporting incumbent suppliers, which will continue to be a major part of the UK market and help the UK meet its ambitious digital infrastructure plans; attracting new suppliers into the UK market; and accelerating open-interface and interoperable technologies such as Open RAN.

The strategy will also be an opportunity to secure the UK’s position as a global leader in science and technology and harness existing expertise and investment in SMEs and R&D initiatives to grow the telecoms base in the tech industry.

The government will be seeking to lead international efforts with like-minded countries on a coordinated approach to the global issue of telecoms supply chain consolidation.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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