May 17, 2020

What is JEDI Cloud? Inside Microsoft's $10bn Pentagon contract

Cloud
Harry Menear
2 min
A closer look into the $10bn, 10 year Pentagon contract to have Microsoft host around 80% of the DoD's cloud data
Last week, the US Department of Defence (DoD) announced that Microsoft had been awarded a multi-year, $10bn indefinite-delivery/indefinite-quantity cont...

Last week, the US Department of Defence (DoD) announced that Microsoft had been awarded a multi-year, $10bn indefinite-delivery/indefinite-quantity contract to work on something called JEDI Cloud. Microsoft’s stock rose by 3% on Friday evening as a result. 

Over the last two years the DoD has awarded more than $11bn across 10 separate cloud contracts. 

The announcement reportedly came as a surprise to some, as Amazon Web Services had been labeled the favourite to receive the contract. There has been some speculation, however, that President Trump’s personal feelings towards Amazon founder and CEO Jeff Bezos may have contributed to the decision. 

But what does JEDI Cloud entail? 

Standing for Joint Enterprise Defense Infrastructure, JEDI is an enterprise level, commercial Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solution to support Department of Defense business and mission operations. 

Data breaches still remain the greatest threat to cloud security, costing the average enterprise $1.41mn per breach, a recent report by cybersecurity firm Kaspersky found. That figure rose by almost $200,000 between 2018 and 2019, IT security budgets now average $18.9mn (compared to $8.9mn the previous year) and Kaspersky predicts that global IT spending in 2019 will reach $3.74trn by the end of the year. 

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When a company’s cloud servers are breached, millions of people can lose their data, companies can lose billions of dollars - some never to recover. The consequences of a data breach somewhere like the Pentagon, however, hardly bear thinking about. 

As a result, JEDI is a project that will see the DoD move around 80% of its data off-premises and, while it claims that the $10bn figure only represents about one fifth of its cloud investment, critics of the contract have written that keeping so much sensitive government information in a single cloud could create further security risks. 

“The scale of the missions at DoD will require the DoD to have multiple clouds from multiple vendors,” Babb said in a statement to Federal News Network. “The JEDI Cloud is a critical first step toward an enterprise cloud solution that enables data-driven decision making and allows DoD to take full advantage of applications and data resources.” 

A DoD press releases compounded Babb’s statement, asserting that the JEDI contract “will address critical and urgent unmet warfighter requirements for modern cloud infrastructure at all three classification levels delivered out to the tactical edge.”

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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