May 17, 2021

What is the US Cybersecurity Executive Order?

Cybersecurity
Technology
Cloud
US
3 min
Biden signs executive order to strengthen US cybersecurity, implementing new rules and regulations for the government to follow

Last week President Joe Biden signed an executive order that establishes the cybersecurity standards for all software sold to the federal government. The order also calls on all software utilised by the government to meet those standards within nine months.

The order follows several recent attacks, most recently a hack on the country's biggest pipeline, the Colonial Pipeline, that has seen fuel shortages and panic-buying across multiple states. Plus the software company SolarWind, whose software was hijacked to break into government agencies and steal thousands of officials’ emails.

“Today, more than ever, cybersecurity is a national security imperative and an economic imperative.  And I know I don’t need to say that, given what we’ve all just experienced in the last number of months,” says a senior administration official at the White House. 

 “So today’s executive order makes a down payment towards modernising our cyber defences and safeguarding many of the services on which we rely.  It reflects a fundamental shift in our mindset — from incident response to prevention, from talking about security to doing security — setting aggressive but achievable goals to make the federal government a leader in cybersecurity, and improve software security and incident response.”

What does the order include? 

According to the Fact Sheet issued by the White House, this Executive Order will:

  • Remove barriers to threat information sharing between government and the private sector
  • Modernise and implement stronger cybersecurity standards in the Federal Government
  • Improve software supply chain security
  • Establish a Cybersecurity Safety Review Board
  • Create a standard playbook for responding to cyber incidents
  • Improve detection of cybersecurity incidents on Federal Government networks
  • Improve investigative and remediation capabilities

The order also requires all government agencies to: 

  • Adopt multi-factor identification log-in systems within 180 days
  • Accelerate moves to the cloud and zero-trust frameworks
  • Decide which unclassified data is too sensitive to be kept in normal networks storage
  • Conduct more thorough reviews of critical software suppliers

It also states cyber-security vendors must report intrusions within 72 hours of discovery.

CompTIA, the nonprofit association for the information technology (IT) industry and workforce released a statement about Bidens order: "Our nation is at an inflection point in terms of cybersecurity policy, regulation, and legislation. The SolarWinds incident, Colonial Pipeline hack and scores of other cyberattacks that didn't make the headlines magnify the need for a national discourse on cybersecurity issues.

"As we continue to integrate emerging technologies into our federal cyber framework, it is essential to have a modernised architecture built on information sharing and real-time incident response. It is also a national imperative to move away from 'cyber shaming' agencies and private organisations that are victims of attacks. Instead, we should practice and promote more real-time information sharing about potential threats to create more 'noise' in the search for bad actors.” 

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

five9
Cloud
contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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