Jul 8, 2021

What’s going on at Didi Global, China’s answer to Uber?

2 min
Didi Chuxing, the Chinese ride hailing company often compared to Uber, is facing lawsuits from the US. But what’s going on with the company?

What’s the Didi Chuxing story?

Complicated. Didi Chuxing is China’s answer to Uber, a ride-hailing company and app with global ambitions. Founded in 2012, it is behind more than 20 million rides per day in China. It’s the jewel in the crown of Didi Global, which last week floated on the New York Stock Exchange to great fanfare. But the celebrations were short lived. Hot on the heels of the flotation, the Cyberspace Administration of China (CAC) announced it was investigating Didi. Following just two days of investigation, it levelled a charge of illegally collecting users’ personal data and banned the app on Chinese app stores.

Did Didi Chuxing’s shares hold their value?

No, Didi Global's shares plummeted by more than 20 per cent, and investors aren’t happy. It was the second biggest US IPO for a Chinese company, raising $4.4 billion. On the day the app ban was announced, the company’s market value fell by around $15 billion. Two lawsuits have been filed in the US, one in Los Angeles, the other in New York against Didi’s chief executive officer Will Wei Cheng, with lead underwriters for the share sale – Goldman Sachs, Morgan Stanley and JPMorgan Chase – also named as defendants.

Is it Didi Global’s fault the app got banned?

Maybe, if what the CAC says is true. But tongues have started to wag about the People’s Republic of China deliberately penalising headline companies who choose to list their shares overseas. The evidence is anecdotal so far, but truck-hailing firm Full Truck Alliance (FTA) and recruitment service Kanzhun have also seen their shares fall. Both are listed in the US. The CAC has said it will also investigate FTA. Beijing said this week it would accelerate supervision of Chinese companies with offshore listings, citing concerns over “data security, cross-border data flow and other confidential information management.”

The story continues to unfold.

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Jul 26, 2021

Five9: the cloud software industry leaders acquired by Zoom

contact centre
Catherine Gray
2 min
Following the announcement of Zoom buying cloud company Five9 for almost $15billion, we take a deeper look into the company’s history and success

Five9 is the leading provider of cloud contact centre software. Driven by a passion for transforming contact centres into customer engagement centres of excellence, Five9 have a deep understanding of the cost and complexity of running a contact centre.

Founded in 2001, Five9 help contact centres of every size create powerful connections. 

The company has over 20 years of cloud contact centre experience, reaches over 2,000 customers worldwide, and annually reaches over 7 billion customer interactions. 

Built on a highly reliable, secure and scalable cloud platform, Five9 makes it easy to rapidly trial and deploy new services. Its software also future proofs businesses by supporting AI and other emerging technologies.

Utilising cloud capabilities for improved customer experience

Offering software that creates more successful customer interactions, Five9’s cloud contact centre software increases contact centre productivity. This is without the capital expense and maintenance costs of premise-based systems.

Built on flexible architecture that adapts to a company’s changing needs, Five9 customers benefit from a secure, reliable and scalable contact centre.

Five9’s cloud contact centre platform also gives customers access to an extensive ecosystem of partners. Its platform can be enhanced with leading customer relationship management, analytics, workforce management, performance management solutions and telephony providers.

By utilising cloud technology, Five9 customers have access to the latest capabilities through no-touch, non-disruptive real-time upgrades.

Five9’s recognition for industry-leading software

As a leading cloud contact centre software provider, Five9 has been recognised by leading industry publications and organisations for its success and innovative solutions.

For the fourth consecutive year, Five9 has ranked as a global leader for The Aragon Research Globe for Intelligent Contact Centres 2021. 

Five9 was also one of only three providers to earn the MetriStar Top Provider award when evaluated as part of Metrigy’s global 2021-2022 Workforce Optimisation and Engagement research study.

Five9: Zoom’s first major acquisition

Zoom Video Communications has agreed to buy Five9 for about $14.7bn, marking the company’s first major acquisition.

This deal with Five9 will help expand the company’s Zoom Phone offering.

“I believe the combination of Zoom and Five9 will be a game-changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values,” said Five9’s CEO, Rowan Trollope.

With Zoom’s reach and brand, the acquisition will help Five9 propel forward and help the company deliver on its goal of significant international expansion

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